Applications Accepted From: All Persons Interested
Division: COVID-19 Response
Section: Community Based Vaccine Sites
Workdays & Hours: MONDAY – FRIDAY, 8:00 AM – 5:00 PM
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc.
Provides information on City programs, rates and/or process changes and guidelines. May distribute information to the public on City programs and/or initiatives.
Maintain and monitors various record and reports including state mandated electronic systems
Prepares documentation to adjust customer accounts while maintaining security and confidentiality
May function in a lead capacity
May create work orders and project numbers. May contact other companies to release services on completed projects
May collect and balance daily revenue from sale of permits, receipts or fees
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds
MINIMUM REQUIREMENTS
EDUCATIONA EQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution: An Associate’s degree may be substituted for the experience requirement
LICENSE REQUIREMENTS
None
PREFERENCES
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Preference will be given to candidates with COVID-19 Related activities or experience with Call Center Operations.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
None; however, the department may administer a skills assessment review.
SAFETY IMPACT POSITION
No
SALARY INFORMATION
Grant Funded
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred.
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0465.
If you need special services or accommodations, 832-393-0465 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
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