City of O’Fallon Hiring for Customer Service Representative II – Utility Billing at O’Fallon, MO Full Time

The City of O’Fallon is looking for a customer-service oriented team member for a Customer Service Representative in support of the City’s utility billing department operations. This position plays an important role in the customer-service and clerical functions in the Finance Department. Our Customer Service I Representatives can expect to make a starting hourly rate of $18.22 to $19.40 depending on experience; the position hourly rate ranges from $18.22 to $25.13. We also offer excellent benefits including health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 11 holidays, 1 personal holiday, vacation time, paid sick time, a deferred compensation plan, employee assistance, tuition assistance, optional identity theft insurance, and a discounted fitness membership.

We’re looking for someone who has the desire to deliver great customer service to residents regarding their utility billing accounts with the City. This person should be able to easily learn department policies and procedures and have knowledge of modern office practices, procedures and equipment. The hours for this position are typically Monday through Friday from 8 am to 5 pm.

As a Customer Service Representative, your duties and responsibilities will include:

Establishing new water, sewer and trash accounts.

Establishing final move-ins and move-outs on existing accounts.

Maintaining the Backflow Program; sending letters, updating accounts and filing test reports.

Assists with answering telephone; provides information, customer relations regarding accounts.

Resolves customer billing concerns.

Maintaining the e-billing through third-party billing provider.

Assisting with winter averaging changes on sewer accounts.

Other duties as assigned.

Could this be the opportunity for you? We are seeking employees who:

Exhibit self-motivation by always looking for ways to improve their knowledge and skills

Show great respect for others and their property

Get great satisfaction from contributing to what makes O’Fallon such a great place to live!

Interested candidates can apply on our website at www.ofallon.mo.us/jobs