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Nature of Work:
This is responsible clerical and customer service work. Employees in this class assist a small group of employees engaged in data entry and other accounting functions. Emphasis of the work is on ensuring the accuracy of prior year billing information and assisting subordinates with unusual or difficult problems. Incumbents exercise independent judgment in coordinating the work of subordinates. General supervision is received from a supervisor who reviews work and who assists with unusual and difficult problems.
This is responsible clerical and customer service work. Employees in this class assist a small group of employees engaged in data entry and other accounting functions. Emphasis of the work is on ensuring the accuracy of prior year billing information and assisting subordinates with unusual or difficult problems. Incumbents exercise independent judgment in coordinating the work of subordinates. General supervision is received from a supervisor who reviews work and who assists with unusual and difficult problems.
Minimum Requirements:
High school diploma or general education degree (GED)
Three (3) years of clerical and accounting experience in, computer operations, utility billing, collections, and customer service or the equivalent.
A valid Florida driver license
Preparation, distribution, and collection of utility bills. Maintain financial and other reports related to utility charges and collections.
Performs data entry to establish, close or change accounts for proper billing and collection; research accounts and prepares adjustments for posting problems to include reviewing customer accounts for lack of payment; investigates problem accounts and advises the Finance Director of necessary corrective procedures
Knowledge of City’s code ordinances
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate proficiency in speaking and writing,
Ability to research and resolve billing problems in a timely manner.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate formulas using accounting spreadsheets including EXCEL.
Ability to exhibit a polite and professional demeanor when working with customers, as well as coworkers and supervisors.
Preferred Qualifications:
Associate degree in Accounting and or Business; Associate degree to include 21 semester credits in accounting; or completion of 21 semester credits in Accounting.
