City of Philadelphia Hiring for Associate Director, Health and Human Services Salary Range: $130,000-$160,000 at Philadelphia, PA Full Time

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact – The work you do here matters to millions.
• Growth – Philadelphia is growing, why not grow with it?
• Diversity & Inclusion – Find a career in a place where everyone belongs.
• Benefits – We care about your well-being.

Agency Description

The Mayor’s Office of Chief Counsel and PhillyStat360 is charged with providing Mayor Parker, her Chief of Staff, her Chief Deputy Mayors and her office with direct legal counsel while spearheading the Mayor’s initiative, PhillyStat360 which will provide line of sight and wrap-around integration for all city services to ensure that Philadelphians have a government they can see, touch and feel.

Key Projects For The Office Include

• Creating a system that provides timely and accurate information regarding the provision of city services;
• Developing an accountability and management model, based upon existing CompStat processes, that allows for the rapid deployment of City operational resources to address quality of life and community concerns by using effective tactics and strategies that are routinely reassessed for effectiveness;
• Implementing a sustainable system that provides for relentless follow-up and the authority to nimbly adjust and adapt strategies and tactics when necessary to ensure effective performance of city services and enhance community satisfaction so that Philadelphians have a government that they can see, touch, and feel.
• Counsel/PhillyStat360 will comprise a small, diverse, and nimble team whose members, collectively, have expertise and experience in domains including law, City operational departments, project and performance management, data analysis/data science, policy research and analysis, persuasion/communication, and engagement/collaboration. For most projects, the office will use a matrixed approach, pairing PhillyStat360 team members with those from City operational departments who have the specific expertise – ranging from human-centered design to user experience to digital services – needed for the project.

Job Description

Position Summary:

The Associate Director for Health and Human Services provides advanced administrative, directorial, and analytical support to the Chief Counsel and Director of PhillyStat360 and their First Deputy. This individual will support administrative functions of the office, assist in the development of metrics, internal procedures, and practices City-wide as related to departments delivering quality of life related services, manage priority projects, and serve as liaison for key internal and external stakeholders including offices of elected officials.

They will also ensure effective and efficient day-to-day operations of the team and staff, and support coordination of the organization’s priorities across the office and externally with City departments. In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion.

Essential Functions

• Support and help lead the planning, development, and execution of PhillyStat360 strategic initiatives and projects as it relates to health and human services concerns.
• Work closely with various City departments and focus on City departmental delivery of services relating to quality-of-life concerns.
• Support the overall PhillyStat360 workflow including the prioritization of projects, establishment of project structures and metrics, and planning and facilitation of project working sessions.
• Oversee special projects in tandem with the Chief Counsel/Director and First Deputy and act as a key thought partner, brainstorming & identifying solutions to challenges and metrics for departments.
• Facilitate collaboration and communication with multiple agencies, city departments, non-profits, and other stakeholders, both external and internal, to ensure strong working relationships.
• Advise and train operating department leadership and staff as they identify, plan, design metrics, execute and assess delivery of City services.
• Establish and maintain strong relationships across departments and with external stakeholders, fostering effective collaboration and helping to elevate and resolve project challenges or roadblocks.
• Coordinate with Departmental Commissioners as related to PhillyStat360’s project portfolio.
• Engage in quality assurance activities, including but not limited to onsite meetings with contractual partners and stakeholders, attending community meetings, to ensure Departmental information is accurately reported.
• Lead various projects and working groups and ensure all objectives and milestones are met and/or corrective action is communicated and implemented timely.
• Assign, communicate, and clarify context of tasks, priorities and projects directed as needed by the Chief Counsel/Director and their First Deputy, inclusive of community groups.
• Respond to urgent issues while maintaining discretion and being strategic in decision-making.
• Monitor and evaluate performance of City departments and utilize data-driven decision and policies to ensure concerns are timely and adequately addressed throughout the City.
• Ensure a thoughtful application of diversity, equity, and inclusion principles to the development and execution of PhillyStat360 strategy and projects, including desired outcomes for Philadelphia residents.
• Support the Chief Counsel/Director and First Deputy in fostering a collaborative and inclusive team environment.
• Analyze and provide recommendations to the Chief Counsel/Director and their First Deputy regarding City department implementation of services
• Serve as the Chief Counsel/Director’s liaison at meetings as needed; and conduct appropriate follow-ups after meetings.
• In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion.
• This position will act as primary liaison between employees to implement Office initiatives, policies, practices, and procedures as well as trouble shooting issues as they arise.
• Provide absolute discretion when performing duties when needed.
• Other duties as assigned

Knowledge

Required Competencies, Knowledge, Skills, and Abilities:

• Experience in City departmental policies and contracting.
• Extensive experience and knowledge of provider ecosystem.
• Well-versed in diversity, equity, and inclusion principles and their application in public policy, program implementation, and service delivery.

Skills

• Strong analytical & problem-solving skills.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Robust analytical skills and ability to use data-driven insights.
• Ability to analyze large amounts of information, determine relevant facts, and propose viable solutions.
• Highly experienced and skilled in developing and managing multiple, complex projects with various stakeholders.
• Work effectively with all levels in the government.
• Ability to work with a variety of people and personalities, listen and ask questions to identify new inquiry opportunities, and cultivate strong relationships.
• Ability to see opportunities, navigate barriers, and problem-solve as a team leader in collaboration with colleagues and various stakeholders.

Abilities

• Strong leadership and management skills.
• Strong commitment to diversity, equity, and inclusion.
• Ability to orchestrate multiple activities at once; uses resources effectively and efficiently.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to coach and influence senior leaders and move toward a common vision or goal.
• Experience in group facilitation, coaching & leading teams/organizations in performance improvement strategies.
• Ability to work with a variety of people and personalities, listen and ask questions to identify new inquiry opportunities, and cultivate strong relationships.
• Driven and committed to enhancing the City of Philadelphia’s systems, processes, practices, and organizational culture to advance equitable outcomes for residents, especially with regard to quality-of-life issues.
• Exceptional leadership abilities, highly collaborative, and team-oriented

Qualifications

• Bachelor’s degree in business administration, public administration, political science, or a related field; advanced degree preferred.
• Seven to ten years of experience in government environments, non-profit organizations, communities affected by disinvestment and poverty, child and family services, hospitals, or closely related fields, including a minimum of three years in a managerial capacity.
• Any additional education, certification or experience may substitute for the bachelor’s degree.

Additional Information

TO APPLY: Interested candidates must submit a resume and references.

Salary Range: $130,000-$160,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster – As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships – The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

• The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx