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The Position
The Portland Bureau of Transportation invites applications for a SmartTrips Program Associate (Community Service Aide II)!
The Portland Bureau of Transportation’s Active Transportation and Safety (ATS) Division is seeking a new temporary team member to support our Transportation Demand Management (TDM) programs. CSA positions are for professionals looking to broaden their skills and gain experience working in the public sector.
This position has a primary goal of delivering excellent customer service to community members participating in PBOT’s active transportation programs, the primary one being SmartTrips. SmartTrips is an individualized marketing program that has a goal of providing transportation options information and incentives to community members citywide.
Goals of this CSA position:
To acquire and/or sharpen essential skills in customer service, event planning and execution, marketing and communications, active transportation encouragement strategies, and community outreach.
To connect transportation resources and education directly to Portland community members through events and programs.
What you’ll get to do:
Provide customer service through phone or email
Prepare information packets for mailing
Assist with delivery of printed materials to local organizations
Perform administrative tasks related to transportation campaigns that encourage usage of climate-friendly modes of transportation
CSAs may also be asked to complete tasks that are similar to their primary duties but take place in adjacent programs within the Active Transportation and Safety Division such as Transportation Wallet in Affordable Housing, Sunday Parkways, Safe Routes to School, Vision Zero, or BIKETOWN.
Successful candidates should include details in their application about their interest and knowledge of climate-friendly modes of transportation.
Position Details:
Work schedule: Part-time, 25 hours/week. Flexible schedule with some weekend or evenings required with advance notice.
Work location: This position requires working onsite at the Portland Building. Remote work may be available for part of the time.
Start date: October 2022 (1 year duration)
This is a casual Community Service Aide position limited to maximum of 1,400 hours worked in a calendar year. This position is not benefits eligible.
About the team:
The Active Transportation and Safety (ATS) Division is located within PBOT’s Policy, Planning and Projects group. The Division works to increase the number of people walking, bicycling, and taking transit; community-facing programs are central to this goal. All ATS programs are grounded in equity and seek to advance PBOT’s work to become an inclusive, anti-racist organization.
City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City’s core values, please click here.
Why work at the City of Portland?
The City of Portland serves a population of over 650,000. Culture and solutions are our focus. We view every challenge as an opportunity to learn, improve, and share our experience. We are committed to removing barriers to resources, access, and opportunity.
The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, interested, community-focused, and self-aware, please apply yourself at the City of Portland today.
COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.
To Qualify
The following minimum qualifications are required for this position:
Experience using Microsoft Excel, Word, and Outlook, or other similar software.
Ability to organize work and manage time to keep track of tasks.
Ability to communicate with internal and external customers in a professional and courteous manner, both verbally and in writing.
Ability to work independently and as a member of a team.
Applicants also must possess:
Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.
The Recruitment Process
An evaluation of each applicant’s training and experience, as demonstrated in their resume and answers to the supplemental questions, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information.
Please note: the eligible list generated from this recruitment may fill future vacancies.
Job Closes: 9/12/22
Minimum Qualifications Reviewed: Week of 9/12/22
Eligible List Established: Week of 9/19/22
Interviews Begin: Week of 10/3/22
Start Date: 10/26/22
- Timeline is approximate and subject to change.
Application Instructions
Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the “To Qualify” section of this announcement in accordance with the following Application Instructions:
Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
Your resume should support the details described in your responses to the supplemental questions.
If you are requesting Veteran’s Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above.
Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City’s online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.
Additional Information
Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans’ Preference: If you are requesting Veterans’ Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as check the box identifying yourself as a Veteran. You must request Veterans’ Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans’ Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.
ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skills to assist the community. More about the language pay differential can be found here.
Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: https://www.portland.gov/bhr/events.
Contact Information
Tamela Ressler, Recruiter
Bureau of Human Resources
[email protected]
An Equal Opportunity / Affirmative Action Employer
