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Job Summary
Calling all compassionate leaders with a drive for genuine customer service to apply! Come join our Public Works Utility Business Services Management Team as a Utility Customer Care Supervisor! When it comes to leadership we know dedication, collaboration and problem solving are crucial skills. If leading a team to success through these values while helping our community sounds interesting to you we would love to hear from you!
Make an impact:
You will not only impact the well-being of your team but also ensure our organization is fiscally healthy and can support our community. The Utility Customer Care Team consists of office and field staff performing rate revenue billing and collection, simple to complex account maintenance, accounting adjustments, meter maintenance and minor repairs, field inspections, service turn ons/offs, meter reading, and customer service in person, on the phone, and electronically. You will budget, plan, organize, manage, and lead these activities and be responsible for routine to complex financial and administrative work.
Learn and grow:
This is a great opportunity to build on your leadership skills supervising a diverse work group that provides support and customer service both in the office and in the field! You will grow your network as you connect with other City professionals, outside organizations, and local service agencies. You can also pursue a mentorship from a colleague and be a mentor to staff helping to develop skills and abilities towards career goals!
What you will do:
You will be responsible for the administration of the City’s utility billing system which includes but is not limited to determining efficient meter reading routes and schedules; ensuring accurate customer account billing processes; interpreting rules and code; assessing penalties; exercising independent judgment; developing and implementing procedures; and adhering to policies, regulations, and best practices while ensuring work quality and accuracy.
What can we offer you for all your hard work?
Medical, dental, and vision coverage for you and your family.
Paid vacation and sick time in accordance with City policies.
Competitive pay.
Employer-paid PERS contribution of 6%.
Opportunity for voluntary pre-tax contributions to a 457b account.
Health care and dependent care flexible spending accounts.
Voluntary long-term care.
Employee wellness program.
Employee assistance program.
Employee health clinic.
Position schedule is Monday through Friday, 7:30am to 4:30pm.
What are the minimum qualifications?
Must pass the pre-employment background check.
Must have an Oregon Driver license and have a driving record that meets the City of Salem’s driving standards.
Associate’s degree from an accredited college or university in business or public administration, or related field; and (3) years supervisory experience in a related field; one year must have included lead or supervisory responsibilities for other staff or a work unit with in-person and over the phone customer service preferred; or any combination of education, experience, and training which provides the required knowledge, skills, and abilities to perform the essential functions of the class.
What you will bring along:
Attention to detail
Ability to interact tactfully and effectively in difficult situations
Experience in performing complex calculations
Adaptability to a changing environments
Ability to use various computer hardware and software including billing, banking, and customer information systems
Passion for great customer service even when defusing frustrated or angry customers
Genuine care in maintaining a positive workplace culture and motivating staff.
About us:
The Public Works Department values employees and their professional development. If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety and welfare of our community, including our team!
Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Supervisor II or view by clicking here.
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community.
To apply, click on the green “Apply” button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.
