City of Spokane Hiring for Constituent Services Coordinator – Office of the Mayor at Spokane, WA Full Time

The City of Spokane invites applications for the position of

Constituent Services Coordinator

DEPARTMENT PURPOSE

The Mayor is the executive officer of the City and manages all of the City departments and employees.

POSITION PURPOSE

Manages and develops communications with constituents directly related to the Office of the Mayor. Works closely with the Communications Director to implement communications strategies pertaining to the Mayor’s official activities.

SUPERVISION EXERCISED

Work is performed with considerable independence within the framework established by the Director of Operations – Office of the Mayor or designee. May provide supervision to interns and/or seasonal staff.

Key Responsibilities

EXAMPLES OF JOB FUNCTIONS

The following Responsibilities and Requirements are functions that the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

• Coordinates and composes timely responses to constituent inquiries, including emails, letters, and phone calls using the CRM database. These communications may be prepared for the Mayor or City Administrator’s signature. Additional responsibilities are including (but not limited to) mass mailings, proclamations, retirement certificates, service pin letters and executive notes.
• Works with various departments to provide appropriate responses to constituent needs and follow-up on casework from the Office of the Mayor.
• Works with leadership to draft, review, edit, and finalize documents relating to city affairs.
• Creates newsletter content/design and coordinates messaging on important issues and release of information with the Mayor, Director, and Communications Managers.
• Develops and manages the Mayor’s email database, keeping information current.
• Composes speeches, statements and talking points as necessary for the Mayor’s public engagements.
• Works closely with the Mayor to understand the administration’s priorities, goals, and objectives.
• Develops and maintains high school/college level intern program.
• Assists with the Boards and Commissions Program, as necessary.
• Assists the Director of Mayor’s Office with assigning tasks and supervision of customer service functions with front office staff.
• Works with Mayor’s staff on other duties and projects as assigned.

Requirements

Extensive Knowledge of:

• The legislative process, city government, administrative policies, and procedures.
• Research methodologies to support informed decision-making.
• Principles and processes for providing customer service; including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
• Technology and tools that support programs and maximum efficiency.
• Principles of supervision, training, and performance feedback.

Ability to:

• Perform confidential and sensitive assignments while maintaining discretion on highly sensitive issues.
• Manage multiple projects, meet deadlines and work well under pressure.
• Work cooperatively with others and establish and maintain effective working relationships with City leadership, other employees, and the public.
• Proficiently operate office equipment and programs including computers and supporting work processing, spreadsheet, and program-specific applications.
• Gather, assemble, analyze, and evaluate complex data and facts to draw logical conclusions and make proper recommendations.
• Compose clear, concise, and accurate reports using data and research gathered by self and others to effectively present to various audiences both orally and in writing; create professional publications for distribution.
• Adapt to other duties as assigned and prioritize, organize, and plan work as needed to meet objectives.

Skill in:

• Research, interpretation and application of municipal codes, ordinances, statutes, and other applicable rules and regulations.

WORKING CONDITIONS

Work is conducted primarily in an office setting. It may involve frequent attendance at meetings to include some irregular hours and potentially out-of-town travel. Incumbents in this classification are expected to communicate verbally, in person and by telephone. A computer terminal is used and may require the use of repetitive arm-hand movements.

Minimum Qualifications

Any combination equivalent to the experience and education that would likely provide the relevant knowledge and abilities would be qualifying. Generally, this will include:

Education:

• Requires Bachelor’s Degree in English, Communications, Political Science, or Public Affairs from an accredited college or university is preferred, or three (3) years of experience writing in professional capacity.

BEHAVIORAL STANDARDS

As an exempt employee of the City of Spokane, the Constituent Services Coordinator is subject to the City’s Code of Ethics set forth in Chapter 1.04A of the Spokane Municipal Code. As such, “it is the policy of the City of Spokane to uphold, promote, and demand the highest standards of ethics from all of its employees who shall maintain the utmost standards of responsibility, trustworthiness, integrity, truthfulness, honesty and fairness in carrying out their public duties, avoid any improprieties in their roles as a public servant including the appearance of impropriety, and never use their City position, authority or resources for personal gain.” We are an equal opportunity employer and value diversity within our organization.

EEO STATEMENT

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status.