City of Suffolk Hiring for Customer Service Representative at Suffolk, VA Full Time

Description

Greets and assists visitors to Suffolk City Hall; provides accurate information regarding City Hall and City of Suffolk services. Assists visitors by providing directions to various offices within City Hall and escorts to destinations as needed. Projects a positive, helpful, cheerful public image and promotes City of Suffolk services. Assists with daily facility operations and maintains and monitors inventory levels of publicly available publications and other materials; stocks and organizes literature racks with various informational brochures and publications. Maintains knowledge of City’s highways, transportation systems, attractions and services available to visitors in order to be able to provide accurate assistance and information. May assist with answering the City’s main telephone line. Employee must exhibit a friendly, professional demeanor and exercise independent judgment and initiative. Reports to the Media & Community Relations Assistant Director.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Provides exemplary customer service by greeting and assisting visitors to City Hall, answering visitor inquiries, and answering the City of Suffolk phone line.
• Greets and assists visitors to City Hall promptly; provides accurate information regarding City Hall and City of Suffolk services. Assists visitors by providing directions to various offices within City Hall and escorts visitors to destinations as needed.
• Assists with daily facility operations and maintains and monitors inventory levels of publications and other materials; stocks and organizes literature racks with various informational brochures and publications.
• Maintains knowledge of the City’s highways, transportation systems, weather conditions, attractions and services available to visitors in order to be able to provide accurate assistance and information.
• Performs clerical work as required.
• May record, calculate and maintain statistical reports.
• Performs other related duties as required.

Required Qualifications

Graduation from high school or GED and 1 to 2 years of experience in customer service work; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

*
Available shifts*:
Morning shift, Monday – Friday; 8:15am – 12:45pm (20 hours/week)
Afternoon shift, Monday – Friday; 12:30pm – 5:00pm (20 hours/week)

Supplemental Information

• Knowledge of customer service work and in assisting customers with inquiries.
• Knowledge of arithmetic.
• Knowledge of terminology used within the department.
• Knowledge of office accounting methods and procedures.
• Ability to use a variety of popular office machines, including a computer terminal, calculator and facsimile machine.
• Ability to organize and effectively process and maintain records and files, and prepare reports from them.
• Ability to analyze and record information and to balance figures.
• Ability to verify documents and forms for accuracy and completeness.
• Ability to understand and follow oral and written instructions.
• Ability to type accurately at a moderate rate of speed.
• Ability to exercise independent judgment, discretion and initiative in completing assignments and in dealing the general public.
• Ability to establish and maintain effective working relationships with other employees and the general public.
• Ability to project a positive, helpful, cheerful public image and promote City of Suffolk public services.
• Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
• Ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments and/or directions from supervisors.
• Ability to read billing statements, account records, reports, etc.; prepare correspondence, reports, forms, etc., using proper format.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.
• Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to understand government accounting terminology.
• Ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals.
• Ability to inspect items for proper length, width and shape.

Seasonal Employees- No Benefits
Part-time Employees – Sick Leave (See below)
Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 – Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)
Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)

Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.

Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.

Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.

Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.

Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.

Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.

Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.

Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.

Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.

Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.

457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.

Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker’s Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen’s Compensation Benefits, except in cases of willful neglect.

Pay Days
Employees will be paid on the 15th and last working day of each month.

Credit Union
A Suffolk Credit Union is available to employees.

Legal Services
Employees may prepay for access to legal assistance.

Notary Public Services
Services available in the Human Resources Department.

Alternative Work Schedule
For some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.

Job Type: Part-time

Pay: $15.00 – $20.00 per hour