CivicPlus Hiring for Data Management Specialist at United States Full Time

Description

CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.

The Data Management Specialist is primarily responsible for the organization, review, and validation of materials and forms collected and used by the sales and customer-facing teams. This role will work with teams (new sales and current customers) to provide information to assist with the review, scope, and pricing of sales orders along with data integrity of the system. They will also help coordinate sales orders within Salesforce Customer Relationship Management (CRM) platform. As needed, you will assist with data cleanup and creation for larger company initiatives. You work on continual overall process improvement and development of training to ensure efficiency and effectiveness across departments.

Your Impact

• Identify areas of improvement in systems and processes
• Help develop a training program outlining a step-by-step process on how to review and analyze the material collected
• Maintain the integrity of our CRM database, ensuring our information stays up to date and accurate
• Researching product or service issues and coordinating the resolution of those issues with internal and external stakeholders
• Assist sales and customer success teams with Salesforce questions
• Manage Sales Data Requests to assist sales teams in pricing opportunities
• Validate completion of required tasks and update Salesforce accounts in accordance to internal customer request forms
• Effectively communicates relevant project information to team members and/or customers via written or verbal communication

There is no perfect candidate, but we are looking for:

• 2+ years relevant work experience
• Possess a working knowledge of Salesforce or similar CRMs
• Drive a consistent approach for obtaining and consolidating sales data
• Seek to adopt new tools and processes that will improve efficiencies and sales productivity
• Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
• Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you’re applying for.

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.