ClassWallet Hiring For Account Relationship Manager at Raleigh-Durham, NC, United States Full Time

Job Description

ClassWallet (we provide FinTech solutions to the education and public sector ecosystems) is seeking an experienced Account Relationship Manager to support our continued growth.The Account Relationship Manager will be responsible for owning the post-sale lifecycle client relationship, focused on retention and growth, with the support of customer service, training, and onboarding teams.This is an individual contributor role with the intent of growth into leadership opportunities, building and leading a team of Account Managers.This is a role within our sales organization and is responsible for current clients of ClassWallet, with a focus on:

• Quota based retention and revenue growth within a set group of existing clients.

• Proactively adding insight and value through all client interactions while qualifying, managing, and closing upsell and cross sell opportunities within given accounts.

• Providing expert product and industry knowledge to guide ClassWallet’s K-12 education clients throughout their client journey.

Responsibilities:

• Develop, evolve and maintain the sales relationship/account management playbook focused on scalable processes for business and team growth

• Manage a portfolio of assigned accounts, assume responsibility for long term success and retention by evolving the post sales relationship.

• Work with the sales, marketing, product and all key stakeholders from other departments to ensure an exceptional client experience, including the development of materials, user guides, user stories, etc.

• Achieve/Exceed quota through cross and up sales, referrals and promotions opportunities within each client account.

• Own the strategy for the relationship management team growth and expansion Navigate the post-sales process to exceptional client relationships.

• Develop positive relationships and quickly handle customer’s needs by connecting clients with internal resources and information.

• Open and maintain relationships for referrals

• Set and track sales account targets, aligned with company objectives.

• Proactively engage with clients to help anticipate their needs as they grow with our solutions.

About ClassWallet: Since 2014, ClassWallet has been supporting K-12 education finance leaders with our digital wallet solution and marketplace for decentralized purchases. We reduce overhead costs by up to 90% while providing better visibility and control. ClassWallet uses digital wallet technology that gives users the ability to track, pay and report purchases in one place. Fast becoming the industry standard for classroom supply and facilities maintenance budgets, emergency funding and student scholarship programs, ClassWallet is used by 13 state agencies and 3,900 schools serving 2.5M students.Requirements and Skills

• Seeking 5+ years experience in proven SaaS Sales/Account Management roles with a focus on customer success, retention and growth.

• Preferred experience in Education Technology, (EdTech), and/or Financial Technology (FinTech)

• Salesforce CRM Experience (Classic and Lighting)

• Exceptional communication skills (Written, Verbal) with a focus on an empathetic and consultative approach to account growth

• Strong time management and organizational skills

• Balance of sales, technical, and creative thinking skills

• Ability to operate in an entrepreneurial environment

• Ability to travel up to 40% (US)

• BA/BS degree in an applicable field.

• Proficient in Microsoft Office Suite (particularly PowerPoint, Word, and Excel), Google Apps, and SalesForce.

KEY CHARACTERISTICS

• Positive attitude

• Exceptional work ethic

• Collaborative mindset

• Personable and approachable

• Natural relationship builder with integrity, reliability and maturity

CLASSWALLET BENEFITS & PERKSClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.We offer an excellent salary and benefits commensurate with experience including unlimited PTO, flexible work environment, and 100% health care coverage.ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.Job Location: Raleigh-Durham or South FloridaJob Type: Full-timeSalary Range: Starting at $75,000Job Type: Full-timePay: $75,000.00 – $125,000.00 per yearBenefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: Multiple Locations