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Who we are…
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker’s FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker’s FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What we need…
COCC is looking for an Employee Relations Specialist to join our HR Total Rewards (TR) team. The Employee Relations Specialist will ensure a fair and equitable work environment by providing expertise, coaching and advice in the areas of employee relations, performance management and interpretation of COCC’s policies and procedures.
As part of our TR team, this role acts as an ambassador for COCC’s collaborative and values-driven culture. The ideal candidate will be approachable, flexible and demonstrate grace under pressure while working through sensitive and confidential employee relations issues.
What’s in it for you…
All of the benefits you’d expect from an award-winning employer plus:
A customized training plan to successfully onboard you through your first year
A robust employee training and development program
Generous PTO offering as well as competitive pay and benefits
On-site fitness center
Tuition Reimbursement
One on one career coaching
Financial planning assistance with certified professionals
Fun employee events such as company outings, trivia, sports leagues, wellness events
Peer recognition programs
What you’ll do…
Develop and maintain collaborative relationships with our employees and management team
Coach managers on employee relations matters including policy interpretation, HR procedures, employee conflicts, and performance management
Investigate and document employee complaints
Develop and deliver employee write-ups, including performance action plans and incident reports
Conduct employee exit interviews and prepare separation packages
Develop and prepare written materials and communications, including our employee handbook, policies and procedures, employee communication, job descriptions, etc.
Provide support for our Return to Office (RTO) efforts, including COVID-19 vaccination testing research and related procedures and office space planning
Maintain current knowledge of federal and state employment laws and regulations and advise employees in accordance with legal parameters and company policies
Maintain current knowledge of regulatory and compliance developments related to employee relations
What you’ll bring…
A passion to support our management and employee base and advance our award-winning culture
Bachelor’s Degree in related field or equivalent experience
3-5 years HR generalist experience with a focus on employee relations
Working knowledge of human resource management principles, best practices and applicable legal and governmental compliance regulations
Excellent relationship-building skills, and ability to respond in a positive, solutions-focused manner
Experience with principles and practices of investigation and research, including principles and procedures of record keeping and reporting, research techniques and data collection
Experience conducting complex employee investigations and witness interviews
Strong understanding of policies, procedures, and legislation related to employment practices
Aptitude for problem solving and analyzing processes
Excellent written and verbal communication abilities
Strong organizational skills and the ability to prioritize and manage multiple tasks in a demanding work environment
Ability to maintain the utmost sensitivity and confidentiality as it relates to HR records
Self-starter with ability to interact with various levels of staff and management and within teams
Solid analytical skills including experience with Microsoft Office Suite and Excel; strong attention to detail
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility – If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need and we’ll be happy to get back to you!
