College of William and Mary Hiring for Director of Care Support Services at Williamsburg, VA Full Time

Director of Care Support Services

WILLIAM & MARY

William & Mary in Virginia, a highly selective
public university, seeks applicants for the position of Director of Care Support Services. The Director plays an important leadership role
within the Dean of Students team and supervises the department’s staff. The Director is a visionary and creative leader who designs
and develops strategies to enhance networks for student support within the university and local community. The Director provides outreach,
advocacy, and support services that assist and empower undergraduate and graduate students in identifying and managing interpersonal,
academic, and wellness concerns. The Director and their team also provide direct, comprehensive non-clinical case management for students
experiencing challenges in areas such as academics, physical, mental, and emotional health, economic, discipline, personal relationships,
and social adjustment.

The Director plans and provides a variety of interventions, referrals and follow up services with a focus on
equity, social justice and restorative practices. Care Support Services maintains factual case records and provides outreach and education
about the resources and services provided by the Care Support Services to the campus community.

The Director also serves as the
liaison to the Counseling Center, the Health Center, and off-campus health care providers. The Director facilitates the university’s
Medical Review Committee and the Care Team, coordinates the university’s on-call schedule, and provides appropriate training to staff
involved in the on-call rotation. The Director supervises an Assistant Director, a Graduate Assistant, and an Administrative
Coordinator.

The position is an in-person, 12-month, continuing staff position. 

Required
Qualifications:

• Master’s degree from an accredited institution in Student Affairs/Higher Education
  Administration, Social Work, Counseling, Psychology, or a related field. 
• A minimum of 5-7 years of progressive professional
  experience in a higher education or clinical setting, preferably working in a position with direct student engagement and/or student case
  management. 
• Understanding of current trends and best practices related to non-clinical case management and student
  advocacy.
• Demonstration and commitment to diversity, equity, and inclusion of marginalized students. 
• Experience
  training professional staff on student-related matters. Proven successful programming and presentation skills and sound problem-solving and
  referral skills. Excellent proven oral, written, interpersonal and communication skills and a commitment to collaboration. 
• Sound computer skills, including database use and reporting.
• Willingness to work some evenings and weekends, including in
  support of major university events.

Preferred Qualifications:

• Ph.D. or Ed.D. in Higher
  Education, Social Work, Counseling, or a related field.
• Experience working with higher education case management; capacity to
  assimilate into the culture of a fast-paced office, experience working with mental health providers to ensure continuity of support;
  experience with crisis response and intervention; ability to handle conflict on a regular basis. 
• Knowledge and skill set to
  work with Symplicity’s Advocate database and the ability to learn and manage new software systems for tracking high needs
  students.
• Demonstrated ability to work autonomously and manage multiple competing priorities all while maintaining a positive
  student-centered disposition. 
• Experience working in crisis situations applying a trauma-informed approach.