Collinson Hiring For Client Services Account Coordinator Loyalty Marketing at Plano, TX, United States Full Time

Job Description

Collinson is a global leader in shaping and influencing customer behavior to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Travel Experience, Insurance and Assistance.
Collinson provides unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services that increase engagement, loyalty and value for customers. We have 28 global locations, servicing over 800 clients in 170 countries, employing 2,000 staff, and managing over 20 million end customers.
We provide a range of innovative products that deliver incremental revenue for brands and product enhancements for reward and loyalty programs. Our flexible products deliver relevant and rewarding customer experiences by adding value and choice to memberships and loyalty – complemented by highly engaging applications to drive greater program participation and customer engagement.
We give brands across the travel, financial services, telecommunication and retail industries the tools to reach their full profit potential through products that generate and sustain active, loyal and profitable customers for life.
What does a Client Services Account Coordinator at Collinson do?
We are looking for an Account Coordinator with a passion for marketing to join our Client Services Account team to assist in delivering a market leading, global channel loyalty program for the world’s leading microprocessor manufacturer, and to support wider Loyalty team activities. This is an exciting opportunity for someone who wants to work on large-scale strategic marketing projects for a wide-reaching program, work with peers and clients around the world, and support the growth of the Loyalty business.
The Account Executive will report into the Account Manager, and manage day-to-day activities and tasks to ensure successful delivery of the client program and projects. The primary focus will be to support our internal ICLP teams, and will develop into a client-facing position over time.
How will you make a difference as a Client Services Account Coordinator at Collinson?

• Support Client Services department by delivering projects and ad-hoc requests on time, to a high standard
• High level data collection and quantitative analysis; while we have qualified data specialists supporting the program, this role will require competent handling of data and analysis
• Support the identification, delivery and assessment of key client and project objectives
• Support the administrative and operational requirements of the team
• Support with management and resolution of client queries
• Assist the client and local teams with their quarterly and ad-hoc earning incentives
• Assist the team with preparation for client meetings and internal meetings with teams
• Some office organizational tasks required: event coordination, office coordination such as ordering office supplies

How will you add value?

• 1-2 years marketing experience, ideally with a business-to-business tech sector client and/or channel marketing, and preferably in a marketing department or marketing agency environment

• Competent understanding of the dependency of data within marketing programs

• Awareness of digital communications channels including web, email, mobile and social media

• Understanding of how content and design can drive customer behavior

• Experience of working in a fast paced work environment, has great organizational skills and used to managing priorities to deliver to multiple deadlines at the same time

• Excellent verbal and written communication skills

• Excellent attention to detail

• Ability to multi-task, prioritize, and be organized so as to manage time effectively

• Ability to meet deadlines whilst managing colleagues’ expectations

• Flexibility in changing direction and focus, as client and company needs change

• Works well as part of a team

• Data competent

• Operational/process driven skills

• Intermediate level software skills including Word, Excel, PowerPoint

• Adaptability to jump in and assist with whatever is necessary to get the job done

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees
• Bonus Scheme
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs