Colorado Coalition for the Homeless Hiring For Residential Services Coordinator at Denver, CO  Full Time

Residential Services Coordinator

1420 Xenia St, Denver, CO 80220, USA
Req #1377

Friday, March 17, 2023

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks aResident Services Coordinator.This position will work one-on-one with residents; develop and implement creative programs; establish and oversee partnerships that support residents in successfully maintaining housing; access education and employment services; and resource activities and services that will contribute to a positive sense of community at a supportive housing facility for formerly homeless and very low-income single adults. This position will foster a trauma informed care environment through collaboration with property and programming staff, external partners, and the residents. This position is located at 1425 Xenia Street in Denver, Colorado 80220 and reports to the Program Manager.

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

• Health insurance coverage on the first day of employment: full-time employees contribute only 1% of their earnings for their own health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same- and opposite-sex domestic partner coverage;
• Dental, vision, and flexible spending/dependent care/public transit accounts;
• Free basic life insurance and long-term disability coverage;
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings;
• Extensive paid time-off, including 8 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first full year.

Essential Job Functions

1. Provides excellent internal and external customer service, behaving in a manner that cultivates trust, respect, and teamwork.
2. Increases participants’ access to and engagement in mental health and substance abuse treatment services through an interdisciplinary team approach. This includes working closely with Property Management staff, members of the on-site and off-site care teams, and external partners to increase participants’ housing retention, income stability, health and wellness, and social connectedness.
3. Maintains strong communication and cooperation with social services and property management staff. Participate within an interdisciplinary team focused on creating a positive living environment at a supportive housing facility.
4. Establishes on-going communication with residents, individually and collectively, to determine areas of need. Work collaboratively with property management, program services departments, community partners, and social service providers to address short- and long-term needs of program participants/property residents.
5. Establishes consistent practices for supporting residents in identifying, discussing, and resolving issues related to the individual and community environments. Areas may involve, but are not limited to, cooperative living, self-care practices, financial management, medical and mental health needs, and employment.
6. Effectively assesses and diffuses crisis situations that may occur on-site by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
7. Ensures completion of required paperwork and program database entries, including HMIS, EHR, CMT, and all accounting forms in a timely manner. This includes documenting delivered services and/or resident contacts in accordance with grant requirements and CCH documentation systems by the established deadlines.
8. Record all services in a timely and complete fashion in the EHR.
9. Maintain up to date records in EHR.
10. Record telephone and other communications as needed in the EHR.
11. Manage tasks and scanning as needed to have a complete and current chart.
12. Maintain accurate information regarding client’s insurance status.
13. Utilize the EHR and any future upgrades as directed.
14. Maintains timely and accurate records of resident activities that impact housing stability (including lease and program violations), as well as the history of interventions and responses to those activities provided by the resident’s care team.
15. Develops and implements creative on-site educational opportunities, social services, and community building events based on residents’ needs and interests.
16. Coordinates services with case managers/staff from all CCH departments involved (including Residential Services, Housing First, Housing Intake and Placement, Housing Assistance, etc.), internal and external health care providers, community agencies, and other partners to optimize service delivery to individual residents.
17. Attends and participates fully in expected meetings identified by the management or team, including but not limited to department meetings, TSS grant meetings, committee commitments, Housing Retention Committee responsibilities, Blended Management, etc. as well as being prepared for such meetings in advance.
18. Identifies and establishes partnerships with other RPMC and CCH departments and community-based groups to bring educational, financial, health, and recreational and other services to residents of the property.
19. Remains current on knowledge of best practices in substance abuse treatment, mental health treatment, and supportive housing by effectively utilizing clinical supervision, continuing education opportunities, and attending conferences and symposia related to these subject areas.
20. Communicates frequently with the Supportive Services team and other senior management staff to ensure information flows constantly and in both directions.
21. Maintains current and complete COVID–19 vaccination(s), as defined by the Centers for Disease Control and Prevention and local health authorities.
22. Performs other duties as assigned by supervisor, property management staff, and clinical supervisors.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

1. Bachelor’s degree in Social Work or related field preferred.
2. Moderate experience providing educational and/or social services to adults with severe and persistent mental illness or co-occurring disorders.
3. Experience in mental health, substance use, permanent supportive housing, and crisis intervention strongly preferred.
4. Demonstrated competency in working with people from diverse backgrounds and ability levels.
5. Ability to communicate and cooperate effectively with property management staff, MACT team staff, and representatives from other agencies.

WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVENT YEARS OF EXPERIENCE

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

• 1420 Xenia St, Denver, CO 80220, USA