Comcast Hiring for HRSC Benefits Senior Specialist at Philadelphia, Pennsylvania Full Time

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for Company employees. Provides quality support services of escalated Human Resources issues to Company employees with a high degree of customer satisfaction, expertise and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Interface with human resource (HR) partners and vendors to resolve escalations following a consistent methodology.
• Providing support for a positive employee participant experience within the benefit programs and sharing insights in improvement within the benefit process design.
• HRIS (Workday & SAP) knowledge.
• Proficient in excel, responsible for managing data fall audits and analytics.
• Attention to detail and organizational skills.
• Managing resolution of Tier 3 escalations and questions from vendors and HR partners following consistent process and communications protocol.
• Track and index all work in case of management tool, in real-time, in support of accurate metrics analysis.
• Recommend updates to case management tool and templates.
• Support ad hoc benefit questions/requests including documentation for special benefits counseling.
• Identify topics that HR partners routinely bring to Benefit Operations but belong with vendors, for monthly HR call review.
• Perform Intake tasks when needed, as backup.
• Make recommendations on plan design direction based on escalations as needed.
• Contribute to regular process improvement presentations for vendors and HR partners.
• Consult with and advise employees on eligibility for various insurance options. Review and interpret Summary Plan Descriptions and provides guidance on issues.
• Maintain benefit records and prepare documents necessary for implementing benefit coverage.
• Ensure paperwork and payroll processing are completed in a timely and accurate manner to reduce delays in payments.
• Coordinate and serve as a resource for the annual Open Enrollment process.
• Consistently exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Variable schedule(s) as necessary.
• Provides consultation to domestic and international Company employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions. Supports areas including, but not limited to: Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
• Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
• Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
• Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
• Supports Tier 1 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters. Leads team support of new services and projects as assigned.
• Processes fulfillment requests including but not limited to Termination Packets, Leave of Absence Courtesy Services Letters, and Subpoena Requests and Fulfillment.
• Supports severance and I-9 business processes across divisions, headquarters and business units.
• Transacts on enterprise corrections, rescind, and change of in progress and completed business processes including employee data changes. Validates Human Resources data integrity during auditing.
• Oversees Human Resources Service Delivery concierge programs, e.g. Military, Frontline Shadow Coordination.
• Influences the enhancement of Human Resources Service Delivery processes and practices.
• Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees, HR and local management in accordance with SLAs.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

National Pay Range: $17.48 USD-$40.98 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.