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We are seeking a Telecom Engagement Manager for a fully REMOTE 12-month contract (with possible extension and/or conversion to perm). This is for a Fortune 200 and top telecommunications company.
Job Responsibilities:
- Acts as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
- Partners closely with sales and service delivery eco-systems to understand and implement sold solutions.
- Provides critical date management and escalation support to meet committed delivery objectives.
- Validates order details for sold services
- Follows established protocol for submitting orders to order entry and provisioning.
- Provides timely response to customer and service delivery inquiries.
- Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
- Meets learning, development, and personal growth objectives to provide a superior customer experience.
Ideal candidate will have:
- Bachelor’s degree
- Minimum of 3 years of Telecom/ Networking experience
- 3-4 years of related customer care/engagement management experience
- Experience with MS Excel
- Ability to maintain a fundamental understanding of client’s products and services.
- Customer service, problem solving, and analytical skills
- Verbal, written and interpersonal communication skills
- Collaboration skills and use a team approach to accomplishing work
- Self-starter mentality
