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Job Description
THE POSITION
The Pennsylvania Department of Revenue is seeking an enthusiastic and hard-working individual with excellent telephone and customer service skills to serve as a Tax Account Collections Technician. This is a great opportunity to break into Commonwealth employment.
Put your experience, knowledge and skills to use by joining the Department of Revenue and experience the satisfaction of public service while enjoying the professional career growth, healthy work/life balance, and numerous promotional opportunities that state government provides!
DESCRIPTION OF WORK
As a Tax Account Collections Technician, you are responsible for collecting delinquent taxes through wage garnishment and bank attachment methods. You will review and research Inheritance tax returns for errors perceived by the taxpayer through telephone and/or written communications with taxpayers and/or their representative. You will also review and make corrections for Board of Appeals and Chief Counsel’s decisions.
Our expectations are that you will possess excellent customer service skills and have the ability to be firm, direct, and concise while maintaining a professional manner. We want you to be an effective communicator and have strong telephone skills, have the ability to read, interpret and apply regulations and policies, be organized, proficiently navigate telephone and computer applications and general office equipment, perform mathematical calculations, have an excellent work ethic and the ability to develop and maintain effective working relationships.
Interested in learning more? Additional details regarding this position can be found in the .
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week
Work hours are 8:30 am to 4:30 pm, Monday – Friday, with 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or
Three years of experience in the collection of taxes; or
Three year of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or
Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.
Additional Requirements:
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. xc2xa77103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans’ Preference tab or contact us at .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little xe2x80x9cextrasxe2x80x9d that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
