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In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
Commscope is looking to bring on an Information Technology Help Desk, Technical and Customer Support.
Scope of Responsibilities
Ensures the security, reliability and availability of the information systems that support customers which include: system monitoring by addressing complaints; adding/deleting/modifying the appropriate descrambler unit, business system or tier information; entering commands or performing actions Runs daily reports/monthly audits/ad hoc reports. Safeguards application software databases and reports actual/ potential security risks and or violations. Provides telephone support and troubleshoots/ documents system hardware, software and operator problems and escalates when appropriate. Makes routine decisions and solves problems using standard operating procedures (SOP). Responds accordingly to moderately complex issues with minor impact to operations (cost, time, quality) as a result of error.
Skills Required
- 3 + years’ experience in technical support, help desk/call center work environment.
- Experience working with Information Technology (IT) network systems
- Proficiency level in Microsoft Office (Word, Excel, Access).
- Good communication Skills
- Ability to be flexible in work schedule
Qualifications:
High School Graduate or equivalent. Associate Degree or some college is a plus. Three to 5 years’ experience in technical customer service (Help Desk/Call Center) or work experience in a computer operations environment. Knowledge of access control technology is a plus. Knowledge regarding PC usage in a business environment vital. Proficiency level in Microsoft Office (work, Excel, Outlook, Access). Familiarity with DOS, VMS, Unix, Sybase and batch processing is essential, as well as, the ability to use word processing and spreadsheet software packages. Excellent written and verbal skills. Ability to work under stress and multi-task. Highly motivated and innovative, self-starter with the ability to also work well as a great teammate.
Important:
Hours for this shift will be overnight 9:30pm-5:30am- to also include some weekend work.
Possibility for flexibility with days off but shift hours are as stated.
Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside forward-thinking, hard-working, and caring people who strive to build what’s next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at ***************@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/eeo
Job Segment: Technical Support, Help Desk, Information Technology, Information Systems, Network, Technology
