Communication Power Solutions, Inc Hiring for DC Power Engineer – Telecom / Data Center Project Management Job at Tempe, AZ Full Time

Technical Support – Entrepreneurial Culture with room to grow

We are looking for a seasoned, detail-oriented skill set to lead our Technical Support. This role is to provide exceptional service to our sales staff, field teams and customers. Our company provides DC Power solutions to Datacenters, the Telecom industry and Utility service providers.

We provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways to streamline their emergency power needs. If you’re the helpful type, enjoy assisting people and can explain technical details is simple terms, this is a good fit.

The ideal candidate should have an understanding electrical flow and grounding. Being able to work in a collaborative and highly motivated environment is critical. Ultimately, you will be a person our internal team’s trust to pick up the ball. They will rely on you to provide timely and accurate solutions.

The Responsibilities:

• Resolve customer issues, configure systems, and provide immediate support.
• Collaborate with teams such as installation teams, engineers and sales for technology concerns.
• Gain and maintain in depth knowledge of DC power systems used by the industry.
• Assist with exceptional and unusual situations or customer concerns with equipment.
• Contact customers via phone and/or provide clear, written instructions and technical support.
• Contribute to process improvement by identifying issues, recognizing needs and proposing solutions with Managers and Field Leads.
• Manage internal database, creating and updating supporting documentation for our teams.
• Arrange training as needed to train the Tech teams to effectively support Service offerings
• Provide guidance to a small team of Techs to target best practices that provide valuable support
• Recruit, train, and mentor technical support candidates.

Best fit:

• A problem-solving attitude with an ability to motivate our team to achieve specific goals.

• Professionally manages difficult or emotional customer situations, responds promptly to customer needs, and coordinate’s requests for service and assistance as needed.
• Able to proactively identify gaps in processes or products to help improve our business.
• Build and maintain excellent knowledge of our products and services.
• Able to work alone or with others to develop solutions to improve process, products and services.
• Must be able to prioritize and use time efficiently based on the urgency and importance

Must be able to create and maintain short term, mid-term and long-term goals,

Must be able to manage time and resources to complete all goals.

Additionally:

• Ideally a candidate would have experience with DC Power, Telecom or Electrical Utilities
• 5+ years of experience in the work force
• Hands on experience with industry recognized hardware and or software
• Solid technical background with an ability to give instructions to a non-technical audience
• Team management skills

What we offer:

• Health, Dental, Vision Insurance
• Paid Holidays
• 401(k) Plan
• Small collaborative teams where you can impact both outcome and culture
• Occasional catered lunches

Job Type: Full-time

Pay: $21.00 – $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Masks and vaccines are your personal choice. We will not mandate or require them from our staff. We are respectful of the choices made by each individual.

Education:

• High school or equivalent (Preferred)

Work Location: One location