Job Type:
Regular
Work Location:
Samsung Electronics America – Ridgefield Park, NJ 07660
Overview:
2020 Companies has an immediate full-time Technical Trainer role representing our client, Samsung Electronics America.
The Technical Trainer will be responsible for the skill improvement of all field technicians. This includes soft skills, empathy, technical, communication and understanding, listening, and diagnosing skills. The trainer will identify training needs on an individual and/or group levels. Utilizing lecture, hands on, and role play the trainer will create a five star level experience that will set the standard for technical support. This trainer will be responsible from start to finish on agent’s skill levels. This includes creating and monitoring the success rate of all levels of agents.
Your Role as a Technical Trainer is to:
We are looking for someone who:
Job Description:
Performance Measurements:
Qualifications:
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Job Type: Full-time
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