Hybrid: Mostly remote
This position will:
The ideal candidate will have the following skill set as described in the contract:
Responsibilities:
Required Skills:
Company Description
With more than 14 years of experience solving complex technical problems for federal government customers in a variety of industries, CompCamp, Inc. is a highly diversified information technology company with a broad range of expertise in supporting scientific, program management, and administrative communities.
The personnel fulfilling tasks understand that they must work together as an integrated team to ensure the most efficient and effective customer support. Each team member cross-trains in all of the support areas and works with other team members within an integrated framework to ensure problems, solutions, and lessons learned are communicated so that first call resolutions are increased, trends are identified, root causes are resolved, and repeat problems are avoided. The key to our success is having flexible team members that have a clear understanding of performance metrics, are prepared to provide support where needed and have access to clear and accurate support documentation to ensure customers are supported correctly no matter the technician providing the support. Integrated into these processes and procedures is a quality control plan. This quality control oversight ensures that the procedures are being followed and that customer satisfaction is being accurately measured. Through the application of repeatable processes and procedures and the quality assurance oversight, we demonstrate an ability to enhance customer satisfaction and service efficiency while tailoring the system to accommodate the unique needs of your customer base support.
The CompCamp, Inc. Technical Support Team takes pride in our more than 16 years of success providing quality technical support and exemplary customer service.
With more than 14 years of experience solving complex technical problems for federal government customers in a variety of industries, CompCamp, Inc. is a highly diversified information technology company with a broad range of expertise in supporting scientific, program management, and administrative communities. The personnel fulfilling tasks understand that they must work together as an integrated team to ensure the most efficient and effective customer support. Each team member cross-trains in all of the support areas and works with other team members within an integrated framework to ensure problems, solutions, and lessons learned are communicated so that first call resolutions are increased, trends are identified, root causes are resolved, and repeat problems are avoided. The key to our success is having flexible team members that have a clear understanding of performance metrics, are prepared to provide support where needed and have access to clear and accurate support documentation to ensure customers are supported correctly no matter the technician providing the support. Integrated into these processes and procedures is a quality control plan. This quality control oversight ensures that the procedures are being followed and that customer satisfaction is being accurately measured. Through the application of repeatable processes and procedures and the quality assurance oversight, we demonstrate an ability to enhance customer satisfaction and service efficiency while tailoring the system to accommodate the unique needs of your customer base support. The CompCamp, Inc. Technical Support Team takes pride in our more than 16 years of success providing quality technical support and exemplary customer service.
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