Confidential Hiring for Automotive Service Manager Job at Poway, CA Full Time

At Perry Auto Group, a family owned dealership, you’ll find the opportunities, resources, and support you need to grow and develop professionally.

We are looking for an experienced Service Manager with over 5 years’ experience with a Franchise dealer to manage our service department and handle customer service interactions, reports, and repairs. The Service Manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services.

Essential Duties and Responsibilities

• Ensure that customer concerns and misunderstandings are dealt with fairly and quickly.
• Maintain the highest possible standards of workmanship; perform quality checks.
• Analyze and control expenditures to conform to budgetary requirements.
• Manage service campaigns and advertising to accommodate the goals of the dealership.
• Hire, train, motivate, counsel, and monitor the performance of all service employees and manages service staffing and training (including on the job training) to enhance the development and control of the service program.
• Responsible for staff productivity, scheduling, quality measures, cost control, safety and turn standards.
• Conduct departmental meetings and serves as liaison between service department and other departments including parts department and sales department.
• Ensure required technical publications/bulletins are properly maintained.
• Maintain accurate records and ensure warranty parts retention as outlined, following manufacturer requirements and the state of California.
• Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Ensure service employees are following established safety protocols; ensure shop equipment in proper working condition; immediate reporting of safety incidents.
• Oversee distribution of repair orders; manage RO paper flow to warranty/business office.
• Develop and demonstrate a high level of automotive service knowledge.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Safeguard dealership assets and customer data.
• Other duties as assigned.

Qualifications

• Experienced service manager with over 5 years’ experience at a Franchise dealer
• Ford experience preferred
• High School diploma or equivalent
• Automotive service department experience
• Supervisory experience
• Valid driver’s license and acceptable driving record

Job Type: Full-time

Pay: Up to $120,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Auto Dealership: 4 years (Preferred)
• Service: 3 years (Preferred)

Work Location: One location