Connected Vehicle Optimization Hiring for NOC Credential Program Manager Job at Arizona Full Time

Connected Vehicle Optimization (CVO) is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. Now more than ever, we are proud to be a part of helping transportation companies get critically needed goods to their destination as timely and safely as possible. We help states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity!

CVO’s Network Operations Center recently celebrated its one‐year operation of new department. The NOC was created to maintain uptime at over 400 CVO roadside infrastructure sites. These remote roadside sites ensure the ability to bypass weigh stations for our transportation customers who utilize our Bypass systems. In order to maintain safety and contractual obligations to our customers, client, and state partners, our customers data is periodically credentialed with state and 3rd party records to ensure they have the most updated credentials to participate in our Bypassing program. We are continuing to expand our services offerings, and are focused on creating more proactive and efficient approaches to monitor and support our services, and our customers. This is where you come in! Apply today to join the excitement of building our new company, helping shape our vision and getting in on the ground floor of something big!

Position Summary:
We are seeking a Credential Program Manager to work at our corporate location in Phoenix, Arizona (85004). This position will report to the NOC Director. As part of the Network Operations Center, this cross functional position will be responsible for the dynamic monitoring of customer data, analyzing the key issue, and troubleshooting problems as it pertains to our Credential and Safety programs. You will also be responsible for aiding the Network Operations Center teams and our development staff to implement tools and other alerts to make the process more efficient. Daily, you will tackle problems, react quickly to mitigate issues, and work across the company and with external stakeholders to ensure bypass effectiveness.

To ensure success as a Credential Program Manager, you should demonstrate advanced knowledge of SQL querying, excellent troubleshooting skills, and have excellent people skills. Prior transportation knowledge is not required, but you will be working closely with IFTA (International Fuel Tax Agreements), IRP (International
Registration Plan) Intrastate Vehicle, and UCR (Unified Carrier Registration) credentials, as these pertain to our customers being up‐to‐date and in good‐standing. The transportation standards can be learned on the job and you will ultimately have the opportunity to create a strategy and roadmap for the Credential and Safety programs. A skilled Credential Program Manager will be able to diagnose and resolve issues with our Credential and Safety programs quickly, in order to prevent interruption of service to our customers.

What We Want You to Do:

• Partnering with federal, state and regulating agencies to resolve credential communication issues.
• Setting priorities and ownership of the program roadmap.
• Ability to understand and lead the credentials and safety programs.
• Documenting and working with software development and product owners to manage and maintain business rules around bypass eligibility requirements.
• Ensuring efficient access to all data required to evaluate and maintain bypass privileges.
• Tracking, identifying, and documenting validation issues and compiling incident report for root cause analysis.

• Notify customer and third‐party service providers of issues, outages, and remediation status.
• Work with internal and external technical and service teams to create and/or update process documentation.
• Support multiple teams in a fast‐paced environment with high uptime requirements.

Who You Are:

• 4+ years of program management experience.
• Bachelor’s degree in Computer Science, Computer Engineering, Project Management, or similar field desired.
• Strong SQL querying skills.
• Excellent troubleshooting and root cause analysis skills.
• The ability to communicate and report on all incidents and their resolutions across the entire organization.
• Strong analytical and problem‐solving skills to solve complex business problems.
• Project Management skills.
• Ability to work well under pressure.
• Must be COVID‐19 Vaccinated prior to date of hire.

Additional Reasons this Job is Amazing:

• Free health insurance option.
• Great benefit package with medical, dental, and vision that start on date of hire.
• Flexible work schedule.
• 401 (k) plan with strong employer match.
• Tuition reimbursement and professional certification support available.
• No travel expected.
• Work environment where you have a lot of independence.
• Growth opportunities.
• Centrally located in gorgeous downtown Phoenix; our brand‐new office space was designed to create an employee centric safe work environment!
• Ability to work with a purpose and make an impact on our planet.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
COVID-19 vaccination requirement

Application Question(s):

• CVO is currently hiring only persons who are either fully vaccinated for COVID-19 or who will either have received one dose of the Johnson & Johnson vaccine or the second dose of either the Pfizer or Moderna COVID-19 vaccine as of their start date, subject to any need for accommodation due to legitimate disability or religious objection. With that being said, can we proceed?
• Do you have a Bachelor’s or higher level degree in Computer Science, Computer Engineering, Project Management, or similar field? Yes / No

Experience:

• Program management: 4 years (Required)

Work Location: Multiple Locations