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Our client is a fast-growing, health tech e-commerce startup delivering premium pediatric health and wellness products to parents to help care for their children. They are in an exciting phase of rapid growth and seeking an Operations Specialist to support the transition from internal warehousing, logistics, and fulfillment to collaborating with a seasoned third-party logistics (3PL) provider.
This role is based in midtown Atlanta, GA so candidates must be local. A hybrid work schedule is offered.
Overview
As the Operations Specialist, you will be essential in streamlining and overseeing the end-to-end operations. This role requires with experience in vendor management, logistical oversight, inventory control, demand planning/forecasting, and experience with ERP/WMS systems.
How You’ll Make a Difference
You are vital in managing the day-to-day operations across contract manufacturers and third-party logistics providers. You’ll ensure all vendors meet or exceed the committed service levels and comply with the necessary supplier quality requirements, while also working with company management to forecast demand, plan inventory, and optimize shipping schedules to prevent stock-outs and backorders. You’ll implement and document internal processes to help streamline our scaling and rapid growth.
Key Responsibilities
- Plan, manage, and oversee all inbound and outbound shipments to/from our vendor partners (contract manufacturer, third-party logistics – 3PL)
- Utilize EDI platform to meet all retail shipment documentation requirements
- Monitor and maintain appropriate inventory levels across all sales channels and markets (retail, international, etc.)
- Create and maintain inventory planning and replenishment schedules
- Execute product orders working directly with management and contract manufacturers
- Collect, aggregate, analyze, and present key operational business metrics relating to all shipments, product receiving, fulfillment, etc. – KPI/dashboard ownership
- Operate within a defined quality management system to ensure company and vendor compliance with all established processes and procedures
- Day-to-day fulfillment management and oversight ensuring customer orders are being updated as needed and fulfilled against our vendor’s committed SLA’s
- Assist customer service agents with any shipping/logistical questions and troubleshooting
- Cultivate and maintain robust relationships with our third-party logistics provider
- Identify bottlenecks, create and implement solutions, and drive process improvements to enhance efficiency across operations and supply chain
- Assist with creation of detailed project plans and oversight of time-critical activities
- Make decisions with in-depth understanding and interpretation of procedures, company policies and business practices to achieve results
Who You Are
- 3-5 years’ experience in operations, logistics, and/or supply chain roles
- 3PL (third party logistics) experience required
- Proven track record of vendor management and purchasing responsibilities
- Prefer a Bachelor’s degree in Business, Operations, Supply Chain Management or related field but not required if experience is a match
- Strong proficiency with Microsoft Office, specifically Excel
- Experience with ERP and/or WMS systems is a plus
- Critical thinker with strong attention to detail and ability to problem solve and establish solutions in a high-growth and fast-paced environment
- Effective communicator verbally and through written correspondence across all levels of peers, leadership, and external vendors
- Analytical mindset with the ability to identify trends and make data-driven decisions
- Demonstrated ability to work creatively, prioritize, and manage goals and initiatives amidst competing priorities
- Startup experience is a plus
- E-commerce experience is a plus
What We Offer
A competitive salary and benefits package
An opportunity to be part of a rapidly growing company with a clear vision and mission
A collaborative and innovative work environment
