EP America, Inc Hiring for Front Desk Customer Service Representative Job at Texas Full Time

At EP America, part of Europartners Group, we are proud to be a company that balances work and life by taking care of our talents, who help us grow and succeed, positioning ourselves as a Top Company by Super Empresas and Grupo Expansión.

More than 900 talented people are connecting their minds to move the world with an entrepreneurial spirit, accountability, and a winning mindset. We all like challenges, exceeding standards, and building a better work environment through continuous improvement that allows us to thrive and develop professionally.

If you want to grow in your professional career, you’re a team player, and have a true passion to serve, we may be the company for you. We offer you the chance to develop within your career and continue building your dreams through using your expertise and creating opportunities to grow in a challenging and balanced workplace.

We are looking for an Automotive Front Desk/ Customer Service Representative to join our team. The Automotive Front Desk/ Customer Service Representative will attend to client requests and lead with a high level of customer service, carrying out sourcing and sales activities promptly, in coordination with the sales team, account managers and operations. They will also determine which client requests we can fulfill, and begin the process of sourcing vendors and coming up with delivery options.

Keep reading, we have plenty to offer if you meet the following;

Responsibilities include:

• Work directly with customers to arrange their shipment needs
• Manage a high volume of inbound and outbound phone calls
• Maintain relationships with carriers, agents and internal / external customers
• Provide exceptional customer service to clients and carriers
• Provide shipment quotes for customers
• Work closely with operations team to set up customer shipments
• Provide shipment authorizations to origin / destination agents
• Provide shipping instructions to the corresponding vendors (carrier, agent, customs agent, etc.) according to the SOPs and negotiations agreed to by the sourcing team
• Track and trace shipments, as required
• Process new rate requests, especially during the booking process, along with pertinent information, to determine pricing for rate submission, and approval from the client
• Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)
• Understand department process flow, constantly looking for areas of improved efficiency
• Prospecting, calling, quoting, meeting and following up with potential clients
• Oversee communications, timely responses to emails and requests (internal and external)
• Follow up on the cargo route to ensure the needs of our customers are met
• Assist with team meetings and requested trainings
• Other duties as assigned

QUALIFICATIONS:

• Preferred Bachelor’s degree in International Affairs, or related field
• 2 years experience in international freight transport and logistics (preferred Forwarder) and automotive client operations
• Experience in export and import operations management
• Excellent customer service skills
• Experience with international traffic/ commerce
• Skilled at problem management
• Experienced with change management and strategic thinking

What can we offer you for all your hard work?

BENEFITS:

• Comprehensive health benefits
• Bonus/Commission pay
• Paid time off
• 401k contributions

Equal Employment Opportunity Employment

EP-America is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals regardless of age, ethnic or national origin, political affiliation, religion, sex, sexual orientation, gender identity, disability, marital status, citizenship, or any other protected characteristic. We believe that our diversity and respect for the individuality of our people is the best engine to promote collaboration, innovation and the development of our organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• How many years of experience do you have working in freight forwarding?

Experience:

• Logistics, Operations or Sourcing: 5 years (Preferred)
• Automotive service: 3 years (Preferred)

Work Location: One location