Primary Location: 1440 E 15th St, Tucson, AZ, USA
Division: Cox Communications
Job Level: Individual Contributor
Travel: No
Schedule: Full-time
Shift: Day Job
Requisition Number: 202104239
VIRTUAL CALL CENTER CUSTOMER SERVICE REP – ACCOUNT SERVICES
Making connections – real connections – is important to you. We get it. Were Cox Communications, part of the Cox family of businesses, and were all about connecting people, from our customers to potential employees.
The opportunity at hand is a full-time Call Center Customer Service Representative (Account Services) -Work From Home, which is just a chatty way of saying youre in the business of bringing satisfaction to everyone. Were looking for someone who can not only help our customers resolve concerns, but keep them happy, engaged, and eager to explore other ways Cox can meet their needs. Talk about real human connection, youre the person who ensures our customers feel cared for, relaxed and respected, and sleeps well knowing youve seized every moment you communicate with customers to show our humanity.
As part of a customer experience driven team, you will earn an hourly rate of $15.00. You will earn an extra $1.25/hour from 6pm-10pm. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of 5am to 10pm M-F, which could include holidays, call center environment and may vary by location. If it sounds like were on your frequency, then keep reading.
Connections and smiles abound, and you dont even need to know how to make balloon animals. If youre a problem-slaying people person who wants to work from home in an inclusive environment where your perspectives are valued, this may be opportunity calling just for you!
What Youll Do
People will confuse you with a bona fide rock star, and not just because youre sporting a headset microphone. Customers are looking for someone who can make their life better, while making the process friction-free. Your ability to combine your training, skills, resources and tools into superior service make that a mighty probable proposition.
For this job, youll answer the call to:
Whats In It For You?
Who You Are
Youre a team player who is at ease engaging with customers, capable of filling them with confidence in Cox. You like a little support and structure, but you also love being able to solve challenges creatively without losing your Zen-like centeredness. And while you havent been part of a traveling circus, youve mastered the art of juggling a few balls at once.
Minimum
Preferred
Join the Cox family of businesses and make your mark today!
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
About Cox
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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