CrossCom National LLC Hiring for Project Coordinator Job at Buffalo Grove, IL Full Time

CrossCom National, LLC is a recognized industry leader in retail voice, POS and data communications network implementation and maintenance. Founded in 1981, CrossCom provides national retailers with voice, POS and data communications systems solutions, including technology staging, asset management, installation, maintenance, cabling, rollout and chain-wide implementation. CrossCom National is the single source partner retailers depend on for in-store communications networking requirements.

The Project Coordinator is responsible for managing individual projects for a variety of customers within CrossCom National. In this role the incumbent will manage internal and external resources to ensure that projects are delivered on-time, on-budget and at target margins.

Responsibilities

• Ensure projects are delivered at the level of quality sold to the customer
• Make quality day ahead calls on each ticket
• Complete check in and check out calls
• Review and approve deliverables approved within 24 hours of job
• Respond immediately (within the hour) to customer inquiries and requests
• Deliver projects at the expected margin
• Enter work requests in system w/in 24 hours
• Answer queue calls and respond to technician status and requests through the queue
• Ensure techs for your tickets are on time
• Manage techs progress throughout the day
• Obtain customer approval for all out of scope work
• Manage project on time check out of technicians
• Close orders and record all out of scope

Experience/Education

• Bachelor’s degree (concentration in telecommunications or data communications preferred)
• 2 to 5 years work experience in positions of managing projects
• Telecom experience in retail industry experience desired
• Excellent technical skills across multiple products & disciplines

Competencies

• Strong Organizational and planning skills
• Superior customer focus and relationship building skills
• Strong decision making skills
• Excellent negotiation and communication skills
• Solid analytical and presentation skills
• Results oriented
• Ability to work well in a face paced environment and under pressure

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location