Crossroads Courier Hiring for Operations Manager Air Logistics at St Louis, MO Full Time

The Operations Manager oversees the successful operation of their assigned division by establishing a good rapport with top customers and working to exceed their expectations, identifying opportunities to improve the operation and developing systems to do so, tracking operational metrics, and overseeing the staff and drivers of the division. The Operations Manager—Nationwide and Air Division reports to the Central Regional Operations Manager and has several direct reports within their division.

Primary Responsibilities:

• Provides leadership, coaching, and mentoring to all operational staff and contracted agents
• Partners with the Regional Operations Manager to manage P&L for their division and identify areas of improvement
• Ensures all operating metrics are being met and makes required adjustments as needed
• Partners with Human Resources for employee relations, staff planning, and all other staff related issues
• Cultivates relationships with customers to ensure all service level agreements are being met
• Develops long-term business plans to ensure future growth of the operation
• Establishes goals for the operation that align with the vision of Crossroads Courier as an organization
• Implements new business plans, projects, and processes
• Completes weekly review of billing for division
• Responsible for TSA Management, to include; new certifications, renewals, backtrack inspections, Veroot maintenance, and overall TSA compliance
• All other duties as assigned in the operation

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum of 5 years experience supervising employee and managing leaders
• Minimum of 5-7 years experience in Air Freight
• P&L experience
• Strong analytical skills
• Capacity to make decisions in a high stress environment
• Ability to prioritize competing demands and adjust as the day unfolds
• Proficiency with Microsoft suite; Excel, Outlook, Teams, SharePoint
• Ability to travel up to 25%
• Available to staff on-call as needed

Benefits & Incentives:

• Competitive Salary
• Health Insurance
• Paid vacation & holidays
• 401K Package
• Company reimbursed cell phone
• Company provided laptop
• Mileage Reimbursement
• Tuition Assistance
• Short- & long-term disability

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Company Description

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors. Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.