Cushman & Wakefield Hiring For Regional Operations Trainer, Multifamily at Charlotte, NC Full Time

Job Title

Regional Operations Trainer, Multifamily
(https://careers.cushmanwakefield.com/)

Job Description Summary

The Regional Operations Trainer is responsible for a range of training and development initiatives across the portfolio. This position plays an integral role in ensuring smooth onboarding experiences, execution of appropriate internal processes, and maintaining the organization’s commitment to excellence.

This is a highly visible position requiring communication with onsite employees, internal managers, and CW professionals. The successful candidate will be organized, detailed oriented, and have the ability to multitask and follow through in a fast-paced environment. Excellent written communication skills and presentation skills required. In office or remote work accommodations provided based on business need and employee preference.

Job Description

Key responsibilities

• Oversight and continued development of the Pilot program and the Pilots themselves.
• This will include you acting as a Pilot at times yourself depending on position needing training and bandwidth of other pilots.
• Facilitate the onboarding process for new hires.
• Coordinate with relevant departments to ensure a smooth induction experience.
• Prepare and distribute orientation materials.
• Address queries and concerns from new employees, ensuring they feel welcomed and integrated into the company culture.
• Develop and evolve the Pilot Program for continued success

• Partnering with other departments to identify areas training will benefit operations and site performance for our clients.
• Examples may include:
• Partner with Director of OPS, MD, SD and RPM’s on any “watch list” communities identified on the bi-weekly watch list calls.
• Working with Marketing, OPS, other departments to assist PM’s in authoring thoughtful Action plans for underperforming sites.
• Developing areas of focus for associates not meeting expectations (collaborating with RPM’s and other stakeholders as needed).
• Assisting with and attending Career Fairs
• Potential Due Diligence assistance (only in cases where numbers may dictate).  There are still trainable moments on these assignments and overall, these are integral to our business development in the region.
• Regular collaboration with the training team to ensure our region is in the know on most current and effective classes, resources, and needs to strengthen performance and associate career progression.

Training Coordinator:

• Organize, schedule, and coordinate training sessions for to benefit the portfolio
• Collaborate with subject matter experts to ensure the relevance and quality of training content.
• Track employee training progress and maintain updated records.
• Evaluate training effectiveness and suggest improvements as needed.

Required Skills, Competencies & Experience

• Excellent communication skills, both oral and written
• Customer/Client focused, with flexibility to meet demands
• Close attention to detail and extremely thorough and organized
• Ability to multi-task and prioritize
• Sense of urgency and ability to meet critical, recurring deadlines
• High school diploma/GED equivalent; Bachelor’s Degree preferred
• Strong proficiency with MS Office Suite a must (MS Word, PPT, Excel, Teams)
• Desire to collaborate in a team environment, sharing relevant information with colleagues and clients
• Proactively problem solve and remove obstacles that prohibit us from doing our best work
• Uphold the CW standards of respect, responsiveness, and people first (colleagues and clients)

Key responsibilities

• Oversight and continued development of the Pilot program and the Pilots themselves.
• This will include you acting as a Pilot at times yourself depending on position needing training and bandwidth of other pilots.
• Facilitate the onboarding process for new hires.
• Coordinate with relevant departments to ensure a smooth induction experience.
• Prepare and distribute orientation materials.
• Address queries and concerns from new employees, ensuring they feel welcomed and integrated into the company culture.
• Develop and evolve the Pilot Program for continued success

• Partnering with other departments to identify areas training will benefit operations and site performance for our clients.
• Examples may include:
• Partner with Director of OPS, MD, SD and RPM’s on any “watch list” communities identified on the bi-weekly watch list calls.
• Working with Marketing, OPS, other departments to assist PM’s in authoring thoughtful Action plans for underperforming sites.
• Developing areas of focus for associates not meeting expectations (collaborating with RPM’s and other stakeholders as needed).
• Assisting with and attending Career Fairs
• Potential Due Diligence assistance (only in cases where numbers may dictate).  There are still trainable moments on these assignments and overall, these are integral to our business development in the region.
• Regular collaboration with the training team to ensure our region is in the know on most current and effective classes, resources, and needs to strengthen performance and associate career progression.

Training Coordinator:

• Organize, schedule, and coordinate training sessions for to benefit the portfolio

• Collaborate with subject matter experts to ensure the relevance and quality of training content.
• Track employee training progress and maintain updated records.
• Evaluate training effectiveness and suggest improvements as needed.

Required Skills, Competencies & Experience

• Excellent communication skills, both oral and written
• Customer/Client focused, with flexibility to meet demands
• Close attention to detail and extremely thorough and organized
• Ability to multi-task and prioritize
• Sense of urgency and ability to meet critical, recurring deadlines
• High school diploma/GED equivalent; Bachelor’s Degree preferred
• Strong proficiency with MS Office Suite a must (MS Word, PPT, Excel, Teams)
• Desire to collaborate in a team environment, sharing relevant information with colleagues and clients
• Proactively problem solve and remove obstacles that prohibit us from doing our best work
• Uphold the CW standards of respect, responsiveness, and people first (colleagues and clients)

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email **********@cushwake.com. Please refer to the job title and job location when you contact us.