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- Recruitment Information
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THIS JOB POSTING WILL REMAIN OPEN FOR THREE (3) DAYS ONLY. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME
NOTE: This is a Non-Civil Service Temporary Appointment with a Not To Exceed (NTE) Date of: April 2028.
The creation of the $5 billion competitive FAA Terminal Program grant provides additional funding opportunities for airport terminal development and landside projects. The Airport
Customer Experience Coordinator would be responsible for researching and implementing a strategy to maximize Airport Improvement Program and the new Airport Terminal Program to improve user experience and accessibility at airports statewide.For further information or questions, please call the Department of Transportation – Personnel Office at (808) 587-2145.
- Duties Summary
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Project Programming Responsibilities
1. Conducts research to identify project activities to improve the user experience and accessibility, which may reflect national issues, program emphasis areas, and address problems that are local and unique to the State. Solicits and reviews supportive data that identify user experience problems at the airports; gives priorities to suggestions and proposed solutions which can be included in the State’s solicitations for federal
grant funds and the State DOT’s budgets in the areas of concern.
2. Researches new federally mandated programs and their requirements; identifies State and County agencies that can be involved; coordinates and monitors project planning, implementation, and evaluation.
3. Implements new projects to improve user experience and accessibility at airports statewide. Monitors projects to ensure continued progress toward achieving compliance with federal and state requirements. Liaisons with other agency personnel to keep abreast of new and revised federal and state requirements.
4. Coordinates the project activities with airport management, airlines, military, consular, partner agencies such as the Transportation Security Administration, the Federal Aviation Administration, and Customs and Border Protection; and concessionaries and tenants, etc.
5. Develops portions of federal grant applications, interprets and explains laws, rules, policies, and standards.
6. Responsible for grant management, project programing and budgeting. Reports progress of the grant activity toward achieving grant objectives to the granting agency. Monitors via telephone contacts, personal visits and written correspondence, project progress and conformance with federal. state and local laws, rules, guidelines, and policies.
7. Oversees consultant services. Submits periodic progress reports; evaluates completed projects to determine the extent to which objectives were achieved.
8. Monitors project budget, procurement and contracting; and recommends approval/disapproval of claims for federal/State funds that are obligated to assigned projects.
Public Relations Activities
1. Serves as liaison with federal, state and county agencies and other stakeholders. Establish and maintain effective oral and written communication with personnel from various federal, state and county agencies, community groups, business entities, and the general public.
2. Serves as resource person and attends periodic meetings with government and private personnel to provide data, background information, answer questions, perform follow-up work as needed.
3. Encourages, advises, instructs agencies and support groups to take an active role in promoting airports improvement activities. Attends community group and government agency meetings to educate regarding current national policies and areas of concern; receive community input concerning past, present and future project activities.
4. Collaborates with citizen support groups and government agencies, formulate ideas and express them clearly orally and in writing, assists agencies and community groups with public information campaigns as needed by critiquing plans and helping to establish contacts with agencies that can help to achieve the information objectives.
5. Disseminates appropriate data and research results, providing insight gained from tactics, techniques and experiences of others actively seeking to improve the user experience at airports.
6. Prepares analytical reports, draft of legislation, administrative rules, testimonies, and coordinate public hearings.
Research, Legislation, Training, and Other Related Duties
1. Employee is responsible to stay current on research in areas assigned and discusses options with project directors to decide upon the best course of action. The airport manager is to be kept informed of the progress.2. Reviews research and data with a view toward improving the efficacy of program activities and staying up to date with research results and new concepts.
3. Prepares presentations to program and project personnel explaining how the new information can be put to practical use.
4. Travels to neighbor islands and interstate to attend meetings and provide/receive training.
5. Identifies laws and rules that must be developed or modified in order to put the State in compliance with federal laws and rules. Drafts law changes, justification and legislative testimony; drafts rule changes, obtains hearing approvals, schedules, advertises and coordinates public hearings.
6. When new or changed laws or rules are finalized, distributes documents to the agencies that are immediately affected by them and makes them available to the public by various methods, such as a web site presentation.
7. Responds to requests for data and information related to assigned project areas by phone, writing or email correspondence.
8. Performs other related duties as assigned.
- Minimum Qualification Requirements
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Knowledge of:
Employee must possess knowledge of principles and practices of evaluation techniques; budget formulation and execution; fiscal and purchasing management; general knowledge of governmental financing and capital improvement analysis.
Skills/Abilities to:
Employee must be able to: plan, organize, manage, and coordinate various administrative services, including financial planning and management; read and interpret statutes, administrative rules, technical manuals, instructions, policies, and procedures; apply principles and procedures of written materials to work processes; manage time and resources appropriately to meet deadlines; deal tactfully and effectively with people and maintain effective working relationships with internal and external parties; and employ clear and effective written and spoken communication.
Education:
Employee must hold a bachelor’s degree from an accredited college or university.
Experience:
Four (4) years of responsible experience which demonstrates the ability to perform administrative assignments involving two or more functional areas such as budget formulation, fiscal management and financial planning, participation in the development of policies, management and execution of a major program or project, and contract procurement and administration. - Other Information
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The State of Hawai’i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call the DOT Personnel Office at (808) 587-2145 for assistance.
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Transportation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.gov/manage-loans/forgiveness-cancellation
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office’s Levels of Review.
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EXEMPT BENEFITS This is a non-civil service position. Benefit information will be provided at time of offer by the Department Personnel Officer or Director of the hiring department.
Listed below is a summary of the benefits the State offers to exempt employees, which is based on full-time employment.
Paid Holidays
Eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation
Eligible for 21 days per year.
Paid Sick Leave
Eligible for 21 days per year.
Other Leaves
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance
The State pays a part of the premiums for each employee’s enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance
The State provides a free life insurance policy for eligible exempt employees.
Retirement Plan
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Premium Conversion Plan
Participating exempt employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts
Eligible exempt employees can reduce their federal and state income taxes and social security taxes by setting aside money from their paychecks to pay for eligible out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation
The State offers exempt employees a tax-deferred retirement savings program. This program allows employees to build a retirement nest egg through voluntary, pre-tax payroll deductions. A broad range of investment options are available to select from.
Temporary Disability Insurance
Qualified exempt employees may be eligible to receive partial wage replacement, at no cost to the employee, for a disability caused by a non-work related injury or illness under this program.
Social Security
As an employer, the State also contributes to an exempt employee’s social security account.
Training & Continuing Education
The State supports developmental activities related to an exempt employee’s work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Union & Collective Bargaining
Exempt employees may have the right to join the union for collective bargaining with the State and employee representation depending on the status of the exempt position.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaii’s Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
