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Job Description
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues).
Offers creative product and service solutions to address client’s evolving needs.
Monitors on an on-going basis client’s product lines and services to ensure client’s needs are being met. Executes tactical components of the account team’s business plan for each customer.
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.
Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
Conducts Open Enrollment meetings, attends Health Fairs and client meetings.
Pay Range
The typical pay range for this role is:
Minimum: 48,300
Maximum: 96,600
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
2-5 years industry or customer service experience.
Multi-functional experience, e.g., underwriting.
Travel required: 20% or less.
Must reside in CA
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
College Degree
Life Insurance License
Education
High School diploma and/or 2-5 years industry or customer service experience.
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
