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In this role as a Leave of Absence Processor, you will be accountable for the delivery of outstanding customer service through a strong commitment to customer needs.
The Leave of Absence Processor will also be responsible for using the CVS Health myLeave system as well other HR systems and predefined business processes to administer the Family and Medical Leave Act (FMLA), State and Company policy leaves of absence in accordance with all applicable federal and state regulations and company policy guidelines.
To be successful within this role, you must have regular and timely attendance, demonstrated ability to multi-task while consistently meeting deadlines, and able to plan and prioritize workloads both independently and in a team environment with minimal supervision.
In this role you will:
Process FMLA, State and Company leave administration in accordance with all applicable federal and state regulations and company leave policies with a sense of urgency and attention to detail.
Monitor and complete daily tasks using established business processes to ensure timeliness and compliance based on federal and state regulations.
Update the myLeave absence management system and other supporting HR systems with the employee’s applicable leave of absence information.
When assigned daily tasks are complete, support other LOA team members in accomplishing shared goals and/or tasks.
Review reduced schedule Return from Leave employee change forms.
Communicate with employees, HR team members as well as managers and other key stakeholders either verbally and/or in writing.
Research questions related to leave administration.
Work collaboratively with other Case Managers to ensure that compliance, department, and company goals are met.
Required Qualifications
- 1+ years of HR and/or FMLA experience
- 1+ years of Customer Service experience in a professional work setting
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- 1+ years of PeopleSoft HR experience
- 1+ years of experience with LOA concepts
Education
- High School Diploma or GED required
- Bachelor’s Degree preferred
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.