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Job Summary
This position is located within the Department of Employment Services (DOES), in the Office of Unemployment Compensation, Benefits Division. This position conducts detailed claims examination, technical development, and adjudication to determine benefit eligibility for unemployment claims filed in the District of Columbia.
The incumbent in the position is responsible for adjudicating highly complex unemployment insurance claims involving a multiplicity of issues for eligibility and qualification within the US Department of Labor’s federal requirement.
Duties And Responsibilities
Conducts quality fact finding of issues, apply applicable laws and regulations to the facts, and issue written determinations for eligibility and qualification of claimants for benefits in a timely manner. Interviews and assists individuals in filing initial, continued and reopened claims against the District of Columbia and other jurisdictions. Makes determinations concerning claimant’s eligibility and entitlement to benefits for which he/she filed a claim; imposes disqualifications when necessary. Determine and ensure statutory requirements relating to eligibility and entitlement for benefits have been met. Determines highest benefit rate to which the claimant is entitled by applying the various alternatives in the law and subsequent amendments of the District of Columbia Unemployment Compensation Act. Writes justifications for decisions made in the monetary or nonmonetary process; sign monetary or nonmonetary determinations of award or disallowance of claims.
Responds to general information inquiries about unemployment insurance, utilizing knowledge of technical provisions pertaining to eligibility, disqualifications, and benefit payments under the District of Columbia Unemployment Compensation Act. Provides guidance and assistance to lower grade staff members as needed. Review draft determinations made by lower grade Claims Examiners and provide them with advice and assistance as necessary. Provides assistance to the Unemployment Compensation Claims Examiner Supervisor in the preparation and assessment of daily work activities and operations. Reviews and verifies authorization (alien certifications) of non-citizen claimants in the Systematic Alien Verification for Entitlements (SAVE) System. Provides coverage for the American Job Center Headquarters during peak hours, in the event of employee absence, and coverage for breaks. Provide coverage within the UI Call Center as requested. Demonstrates personal responsibility for ensuring the completion of work assignments as prescribed.
Qualifications And Education
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licensure and Certifications
None
Work Conditions/Environment
The work is typically performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday – Friday, 8:30 am – 5:00 pm
Pay Plan, Series, and Grade: CS-991-11
Duration of Appointment: Career Service –Term, NTE 13-Month
Collective Bargaining Unit: This position is covered under a collective bargaining agreement (AFGE Local 1000) and is subject to union dues through payroll deduction.
Promotion Potential: No known promotion potential
Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.