Delaware County Housing Authority Hiring for Housing Eligibility Specialist at Woodlyn, PA Full Time

We are looking for a Housing Eligibility Specialist to join our team.

PRIMARY PURPOSE: To work as a part of the Essential Services (ES) team by assisting clients in need of housing related assistance and managing short term cases within the housing program. To work as an advocate for low income residents and families of in danger of becoming homeless, to advocate for those who are currently homeless and to advocate for those dealing with mental health and/or other issues.

RESPONSIBILITIES:

• Work as a part of the Essential Services (ES) team by assisting clients in need of housing related assistance and managing short term cases within the housing program.
• Interact with community partners, public, staff and other partners in a cooperative manner to enhance DCHA programs.
• To work as an advocate for low income residents and families of in danger of becoming homeless, to advocate for those who are currently homeless and to advocate for those dealing with mental health and/or other issues.
• Develop and maintain client comprehensive with detailed and accurate records/files as assigned.
• Act as a primary point of contact for clients seeking rental assistance.
• Facilitate communication with others by using available technologies (e.g., phone, fax, e-mail, file sharing).
• Represent and promote the program by serving on appropriate committees, boards and councils and by attending community meetings, as approved by supervisor with effective presentations.
• Maintaining/updating housing assistance data in Service Point during assessment and on-going case management.

QUALIFICATIONS:

• Must have excellent communication skills and telephone etiquette.
• Must be customer service oriented
• Must have positive outlook and be able to work with people in crisis.
• Computer literate; Must be MS Office Suite literate
• Must have basic accounting/budgeting skills
• Ability to present and relate to diverse client populations
• A current Pennsylvania Driver’s License is required
• Excellent oral and written communication skills
• Bachelor’s degree