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The Opportunity
Delaware North’s Patina Restaurant Group prides itself on delivering the highest quality of food, wine, and service to our guests from around the world. The key to our success is our passion for food and wine, our attention to detail, and our talented, hard-working associates. We’re currently searching for a remote Operations Manager to join our team to oversee the day-to-day operations of Patina’s partnership with the PGA. Our ideal candidate is skilled in multiple areas including human resources, finance, and restaurant and catering operations. You’re a trusted leader, able to build and maintain effective working relationships with great care and responsibility and will collaborate with your peers to increase operational efficiency within the team and for our client.
Responsibilities
- Assist and support AGM to plan and execute operations of all PGA of America Championships.
- Collaborate with AGM and the core team to facilitate accurate and timely operations of tournaments.
- Manage and prioritize operational tasks including but not limited to development and execution of build and production schedules, logistics, equipment orders, distribution as well as overseeing multiple areas and delegating to staff simultaneously.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the team.
- Develop, implement, and maintain quality assurance protocols.
- Grow the efficiency of existing processes and procedures to enhance and sustain the team’s internal capacity with the needs of our client remaining top-of-mind.
- Actively pursue strategic and operational objectives.
- Ensure operational activities remain on time and work with AGM on a defined budget.
- Track staffing requirements and assist in their training.
- Assist Human Resources Manager to acquire and train Nonprofit groups.
- Regularly report to leadership on areas to be improved, successes, and the overall state of the account and relationship with our client, the PGA.
- Collaborate with GM and AGM to oversee equipment and inventory management.
- Collaborate with AGM to conduct budget reviews and report cost plans to upper management.
Qualifications
- Bachelor’s degree in operations management, business administration, or related field.
- 2+ years’ proven experience in an operations management position.
- Strong budget development and oversight skills.
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
- Highly trained in conflict management and business negotiation processes.
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience working in the hospitality industry is preferred, but not required.
Shift Details
Varies
Who We Are
Patina Restaurant Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
