Delivery Solutions of America LLC Hiring for Operations Supervisor Job at Houston, TX Full Time

Operations Specialist
Houston, TX

Come Join the DSA Team!

Delivery Solutions of America (DSA) is a national transportation broker, a very fast growing, progressive company poised for exceptional growth in the years ahead!

DSA is seeking an Operations Specialist based out of our Houston, TX location, to work with a great team in a fast-paced collaborative environment. This position offers great potential for your career growth and advancement. If you have logistics management experience, are a quick learner and have a great work ethic, we want to talk to you.

The ideal DSA candidate will be able to work both individually and in a team environment, have excellent attention to detail, willing to travel, and a “can-do” attitude.

Job Description

Shift available:

Monday – Friday 8am to 5pm*
*Availability outside of these hours will be a must*

40 hours per week.

Benefits offered include medical, dental, vision, vacation, holidays, sick time, life insurance and 401K.

Duties and Responsibilities

As an Operations Specialist, you will be responsible for learning all aspects of Terminal Operations within a next-day Courier company while ensuring consistent success in achieving revenue, cost, productivity, performance goals, best in class customer service, and market growth. It will also include:

• Learn to build and maintain positive professional relationships with contractors and employees.
• Learn to recruit and develop reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity.
• Learn to assign loads, plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules and other environmental factors on the road.
• Learn to work with drivers, customers, and customer service personnel to resolve service issues, routing and/or planning, mechanical problems etc., as they occur throughout the day and, where necessary, when on call.
• Learn to perform administrative duties such as payroll, management of revenue and budget, driver counseling, accident/incident reviews, filing and documenting, resolving pay and settlement issues, analyzing P&L statements, invoicing and/or creating operational or financial reports.
• Become proficient in maximizing efficiency of fleet operations and profitability by making recommendations for continuous process improvement, measuring key performance indicators, and creating, maintaining, and presenting customer specific reporting and financial analysis.
• Learn to utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third party (customer) systems.
• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability.

Qualifications:

• Experience in leadership/supervisory
• Travel required – Up to 50% of time
• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Ability to identify opportunities for continuous process improvement, recognize, anticipate, and resolve organizational and operational issues
• Ability to adapt to changing environments
• Establish and maintain productive working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner.
• Effective communication skills

Requirements:

• High School Diploma
• Bachelor’s degree in business and/or logistics preferred
• At least 5 years of experience in “Final Mile” transportation field.
• Proficiency in MS Office
• Strong analytical and critical thinking skills
• Excellent verbal and written communication skills
• Documenting and reporting skills
• Attention to detail

Compensation:

Salary commensurate with experience ($45,000-$65,000)

Job Type: Full-time

Job Type: Full-time

Pay: $45,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees, customer and vendors are required to wear masks within and DSA facility. We follow all CDC guidelines regarding COVID-19.

Ability to commute/relocate:

• Houston, TX 77032: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Logistics: 5 years (Required)
• Customer service: 5 years (Preferred)
• Creating Reports: 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)

Work Location: One location