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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
Develop faster – with our commitment to the best professional development.
Perform better – as part of a high-performance, empowering culture.
Shape an industry – with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
Job Summary:
This position, through a focus on customer experience and service, is accountable for the successful resolution of all candidate, employee, and HR requests using Dentsply Sirona’s HRIS platforms (PeopleDoc, SAP/Connections, and ADP); answering calls, chats, or emails in an operations center environment.
Key Responsibilities:
Develops a firm understanding of Dentsply Sirona businesses to include the company structure and culture
Works with Field HR, Hiring Managers, and the Recruiting Team to coordinate candidate interviews, travel, and new hire process
Coordinates interview times using Microsoft Office
Maintains requests using the HRIS tracking system
Coordinates background and drug screen for new hires
Provides front-line customer service for candidates during interview and background check process
Collects, maintains and organizes data specific to the new hire process
Analyzes data and identify trends related to the recruiting and new hire processes
Works accurately and efficiently in a fast-paced help desk style environment
Ensures the HR Portal Service que is maintained and up to date (telephone, e-mail, HRIS system)
Coordinates the pre-employment paperwork and onboarding process
Coordinates new employee benefit enrollment
Communicates effectively with various outside vendors to ensure all processes are executed efficiently
Creates and updates articles and presentations regarding company policies, benefits, and procedures
Analyzes data and trends and utilizes findings to create graphical representations and reports
Must successfully navigate the organization to resolve customer requests and refer customers to the appropriate internal or external resources
Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy
Maintains a high level of confidentiality
Collaborates with other HR team members to recommend process enhancements
Processes required documents consistent with department SOPs
Other duties as assigned
Education:
Bachelor’s Degree Required
Years and Type of Experience:
2-3 years of relevant work experience
Customer Service Experience preferred
Key Required Skills, Knowledge, and Capabilities:
Demonstrated knowledge of Microsoft Office (PowerPoint, Excel, Word, and Outlook)
Demonstrated knowledge of HRIS systems
Demonstrated knowledge of applicant tracking system
Strong ability to prioritize multiple responsibilities
Ability to apply working knowledge of specified discipline to assignment
Ability to gather information, organize and perform routine analysis
Ability to effectively convey ideas through oral and written communications
Strong detail orientation and organizational skills
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at [email protected]
