Denver Health Hiring For Poison Information Provider at Denver, CO  Full Time

Job Summary

Under minimal supervision, provides phone consultation and education to consumers and health care professionals regarding human and animal exposures to known & unknown medications, chemicals, and other substances.

Knowledge, Skills & Abilities

* Basic computer knowledge/skills.

* Good verbal and oral communication skills- fast and correct typing at 30 WPM, ability to create grammatically correct responses without any spelling errors.

* Ability to comprehend, capture as well as interpret basic customer information.

* Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.

* Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.

* Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

* Ability to make efficient use of resources.

* Good social skills. Ability to meet tight deadlines. Attention to detail. A sound knowledge of telephone etiquette.

* Ability to comprehend and appropriately use medical terminology

Education

Minimum of two years college education. Equivalent combination of education and relevant experience may be considered. (Experience in medical call center, public health or other medical setting).

Experience

Typically, six months or more experience in medical call center, public health or other medical setting. Call Center experience preferred. Strongly encourage candidates with a CNA, Pharmacy Technician background and/or a Veterinary Technician background

Location
1391 Speer Boulevard. Rocky Mountain Poison & Drug Safety. 50% office/remote hybrid may be made available following 6 months of training.

Shift
Shifts vary and will include evenings and weekends and occasional nights.

Work Type
Full time

Pay Range

Minimum: 21.11

Midpoint: 24.86

Maximum: 28.56

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The Rocky Mountain Poison & Drug Safety throughout our 50-plus year history, The Rocky Mountain Poison & Drug Safety has provided regulatory compliant processes through our contact centers and research/consulting group. Our contact centers provide services related to public health information, poison control, medical information, adverse event, product quality and nurse triage and are completely devoted to maintaining both compliance with federal regulatory agencies and the standards of public health.

“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”