Log In
Sign Up
You MUST apply via People First in order to be considered:
https://jobs.myflorida.com/job-invite/734503/
Agency: Children and Families
Working Title: ADMINISTRATIVE SECRETARY OPS – 60930367
Position Number: 60930367
Salary: $15
Posting Closing Date: 09/19/2022
Administrative Specialist – OPS
DESCRIPTION:
This is work performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers.
Prepares and distributes notices and other office correspondence properly and timely. Independently reviews and properly distributes incoming and outgoing mail. Updates the case management system; converts and uploads documents to the case management system in a timely manner to keep the Hearing Officers updated on their cases; records all Petitioner/Respondent contacts in the case management system; keeps email up to date and closes out cases in the case management system.
Answers the telephones, routes calls, takes messages and responds to inquiries from the public, including customers and their legal representatives regarding the hearing process. Accepts verbal hearing requests for a variety of programs, ensuring that all information necessary to file the hearing request has been received.
Other related duties as assigned.
EXAMPLES OF WORK:
Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals.
Maintains email throughout the day and uploads to case management system.
Opens incoming mail and routes mail to appropriate individuals.
Answers routine correspondence.
Composes and distributes meeting notes, correspondence, and reports.
Locates and attaches appropriate files to incoming correspondence.
Files correspondence and other records electronically.
Makes copies of correspondence and other printed material.
Compiles and maintains lists and records.
Provides customer service.
EXAMPLES OF JOB CHARACTERISTICS:
Communicating With Other Workers
Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Communicating With Persons Outside Of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interacting With Computers
Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for/Working With Public
Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
Performing Administrative Activities
Approving requests, handling paperwork, and performing day-to-day administrative tasks.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Evaluating Information Against Standards
Evaluating information against a set of standards and verifying that it is correct.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Active Listening
Listening to what other people are saying and asking questions as appropriate
Coordination
Adjusting actions in relation to others’ actions
Writing
Communicating effectively with others in writing as indicated by the needs of the audience
Reading Comprehension
Understanding written sentences and paragraphs in work related documents
Information Organization
Finding ways to structure or classify multiple pieces of information
Service Orientation
Actively looking for ways to help people
Speaking
Talking to others to effectively convey information
Time Management
Managing one’s own time and the time of others
Clerical
Knowledge of administrative and clerical procedures and systems
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Computer
Knowledge of computer software including applications
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No candidate may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five years.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: One location
