Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Why join DHL Global Forwarding?
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Why join DHL Global Forwarding?
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Why join DHL Global Forwarding?
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Job Title: Application Support Specialist
Job Location: Chicago, IL
Job Description:
The Application support specialist will act as the 2nd line technical escalation for issues related to the Customs Management application as a whole but primarily focused on a key program called RECON. RECON allows an importer to make post-entry (Customs entry) summary adjustments that may not be determinable at the time the merchandise was entered. The individual is responsible for the support, maintenance, troubleshooting and continuous improvement activities for the service(s). These activities include incident resolution and management, problem and change management and ensuring that SLA targets are met.
Key Responsibilities:
- Will be part of a 24×7 on-call rotation, providing maintenance, support, and problem analysis/resolution
- May handle multiple applications and activities.
- Data Analysis for RECON program
- Familiar with supporting of issues using a ticketing system.
- Investigate and resolve application errors, data discrepancies and queries;
- Receive and work on requests for support from users; investigate problems
- Monitor progress of requests for support and ensure users and other interested parties are kept informed.
- Provide support and solution to inquiries or issues raised which may entail developing work-around, working with business to propose operating procedures, producing additional documentation, or escalating requests to software vendor.
- Monitor application systems by regular scrutiny of reports from the applications software or ticket trends/issues reported. Note problems and identify performance trends. Where approved, take corrective action to improve performance and to avoid problems arising;
- Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
- Takes ownership of technical issues and take the initiative to drive the fixes to conclusion
- Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
- Proactively monitors and identifies application improvement opportunities, providing input to optimize the service.
- Participates in technical acceptance testing before moving changes into production.
- Works closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintains a high level of customer satisfaction and product quality.
- Coordinates issue resolution efforts across product, development, customers and vendors as required
- Ensures Service Level agreements are met.
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- Three (3) to five (5) years’ in Information Technology
- Minimum 3 years’ experience in an application support role: experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions
- Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment
- Experience with the following
- Shell scripting and knowledge of Linux OS
- J2EE Framework(Java, Java Script, XML, JSP, Servlets)
- Apache tomcat application server
- Knowledge of Oracle RAC and SQL databases
- SQL queries, Triggers, stored procedures, JDBC configuration
- Implementing IT Tools configurations; Subversion, SOA-ESB
- Load Balancer configurations for application server
- EDI knowledge and experience
Qualifications:
- Familiarity with Logistics industry and/or Customs Brokerage a plus
- Ability to track and prioritize multiple assignments simultaneously
- Strong analytical and problem solving skills
- Self-motivated, proactive, takes ownership of problems, and is results oriented
- Analytical thinking – acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts;
- Attention to detail – applying quality standards to all tasks undertaken and ensuring that nothing is overlooked;
- Information acquisition – well developed analytical and problem solving capabilities in identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps;
- Customer focus – understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions;
- Speaks fluent English
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Job Title: Application Support Specialist
Job Location: Chicago, IL
Job Description:
The Application support specialist will act as the 2nd line technical escalation for issues related to the Customs Management application as a whole but primarily focused on a key program called RECON. RECON allows an importer to make post-entry (Customs entry) summary adjustments that may not be determinable at the time the merchandise was entered. The individual is responsible for the support, maintenance, troubleshooting and continuous improvement activities for the service(s). These activities include incident resolution and management, problem and change management and ensuring that SLA targets are met.
Key Responsibilities:
- Will be part of a 24×7 on-call rotation, providing maintenance, support, and problem analysis/resolution
- May handle multiple applications and activities.
- Data Analysis for RECON program
- Familiar with supporting of issues using a ticketing system.
- Investigate and resolve application errors, data discrepancies and queries;
- Receive and work on requests for support from users; investigate problems
- Monitor progress of requests for support and ensure users and other interested parties are kept informed.
- Provide support and solution to inquiries or issues raised which may entail developing work-around, working with business to propose operating procedures, producing additional documentation, or escalating requests to software vendor.
- Monitor application systems by regular scrutiny of reports from the applications software or ticket trends/issues reported. Note problems and identify performance trends. Where approved, take corrective action to improve performance and to avoid problems arising;
- Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
- Takes ownership of technical issues and take the initiative to drive the fixes to conclusion
- Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
- Proactively monitors and identifies application improvement opportunities, providing input to optimize the service.
- Participates in technical acceptance testing before moving changes into production.
- Works closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintains a high level of customer satisfaction and product quality.
- Coordinates issue resolution efforts across product, development, customers and vendors as required
- Ensures Service Level agreements are met.
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- Three (3) to five (5) years’ in Information Technology
- Minimum 3 years’ experience in an application support role: experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions
- Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment
- Experience with the following
- Shell scripting and knowledge of Linux OS
- J2EE Framework(Java, Java Script, XML, JSP, Servlets)
- Apache tomcat application server
- Knowledge of Oracle RAC and SQL databases
- SQL queries, Triggers, stored procedures, JDBC configuration
- Implementing IT Tools configurations; Subversion, SOA-ESB
- Load Balancer configurations for application server
- EDI knowledge and experience
Qualifications:
- Familiarity with Logistics industry and/or Customs Brokerage a plus
- Ability to track and prioritize multiple assignments simultaneously
- Strong analytical and problem solving skills
- Self-motivated, proactive, takes ownership of problems, and is results oriented
- Analytical thinking – acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts;
- Attention to detail – applying quality standards to all tasks undertaken and ensuring that nothing is overlooked;
- Information acquisition – well developed analytical and problem solving capabilities in identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps;
- Customer focus – understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions;
- Speaks fluent English
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Job Title: Application Support Specialist
Job Location: Chicago, IL
Job Description:
The Application support specialist will act as the 2nd line technical escalation for issues related to the Customs Management application as a whole but primarily focused on a key program called RECON. RECON allows an importer to make post-entry (Customs entry) summary adjustments that may not be determinable at the time the merchandise was entered. The individual is responsible for the support, maintenance, troubleshooting and continuous improvement activities for the service(s). These activities include incident resolution and management, problem and change management and ensuring that SLA targets are met.
Key Responsibilities:
- Will be part of a 24×7 on-call rotation, providing maintenance, support, and problem analysis/resolution
- May handle multiple applications and activities.
- Data Analysis for RECON program
- Familiar with supporting of issues using a ticketing system.
- Investigate and resolve application errors, data discrepancies and queries;
- Receive and work on requests for support from users; investigate problems
- Monitor progress of requests for support and ensure users and other interested parties are kept informed.
- Provide support and solution to inquiries or issues raised which may entail developing work-around, working with business to propose operating procedures, producing additional documentation, or escalating requests to software vendor.
- Monitor application systems by regular scrutiny of reports from the applications software or ticket trends/issues reported. Note problems and identify performance trends. Where approved, take corrective action to improve performance and to avoid problems arising;
- Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
- Takes ownership of technical issues and take the initiative to drive the fixes to conclusion
- Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
- Proactively monitors and identifies application improvement opportunities, providing input to optimize the service.
- Participates in technical acceptance testing before moving changes into production.
- Works closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintains a high level of customer satisfaction and product quality.
- Coordinates issue resolution efforts across product, development, customers and vendors as required
- Ensures Service Level agreements are met.
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- Three (3) to five (5) years’ in Information Technology
- Minimum 3 years’ experience in an application support role: experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions
- Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment
- Experience with the following
- Shell scripting and knowledge of Linux OS
- J2EE Framework(Java, Java Script, XML, JSP, Servlets)
- Apache tomcat application server
- Knowledge of Oracle RAC and SQL databases
- SQL queries, Triggers, stored procedures, JDBC configuration
- Implementing IT Tools configurations; Subversion, SOA-ESB
- Load Balancer configurations for application server
- EDI knowledge and experience
Qualifications:
- Familiarity with Logistics industry and/or Customs Brokerage a plus
- Ability to track and prioritize multiple assignments simultaneously
- Strong analytical and problem solving skills
- Self-motivated, proactive, takes ownership of problems, and is results oriented
- Analytical thinking – acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts;
- Attention to detail – applying quality standards to all tasks undertaken and ensuring that nothing is overlooked;
- Information acquisition – well developed analytical and problem solving capabilities in identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps;
- Customer focus – understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions;
- Speaks fluent English
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
