Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Why join DHL Global Forwarding?
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Job Title: Dispatch Agent
Job Location: West Columbia, SC
We have an exciting opportunity for a Dispatch Agent to own and manage customer accounts’ daily operations. This position will be based at our West Columbia, SC location.
Key Responsibilities:
- Production or support role requiring basic skills; can perform the basic tasks within the required function
- Monitor Work Distribution for assigned files
- Prioritize dispatches based on customer requirements & shipment specifics
- Generate delivery orders
- Review customer’s available credit to identify shipment requirement Cash on Delivery
- Determine appropriate delivery carriers based on price (Exworks) or customer requirements
- Ensure appropriate docs are provided (e.g. HazMat)
- Pre-bill appropriate delivery charges and update shipment notes with same
- Post-dispatch follow up procedures (including confirmation of pickup by trucker and follow-through to Proof of Delivery (POD)).
- Research delivery issues and carrier failures and provide to supervisor/manager
- Special projects under the department manager’s guidance
- Other tasks as assigned
Skills / Requirements:
- Maintain positive and professional internal customer relationships
- Ability to communicate status updates as outlined in policy and procedure
- Utilize Microsoft Excel to open and update existing spreadsheets, copy, and paste
- Utilize Microsoft Outlook to send and respond to email messages, compose messages, use folders to organize messages, schedule own appointments, save and archive email messages
- Utilize Microsoft PowerPoint to open and review slides presented
- Utilize Microsoft Word to create a basic document, edit documents, and proof documents to make them more accurate
- Utilize Microsoft iShare to open and navigate documents.
-
Ability to effectively utilize DHL systems to:
- Efficiently complete job functions in Customs Management / Alliance including shipment processing, updating of data elements, perform queries, resolve validations, shipment tracing, and navigation between screens.
- Index, load, and view documents into EDM imaging environment
- HS diploma or GED required
- Generally 1-3 years of experience in area of responsibility
- Some issue resolution capabilities
Knowledge:
- Full awareness of DHL systems (Customs Management, Alliance, EDM)
- Full awareness of external systems (Exworks Dispatching, Carrier websites)
- Demonstrates thorough understanding of routine aspects of work
- Readily learns and applies new information/concepts in area of practice
-
Assignments require minimal knowledge of:
- DHL’s import manual’s best practices
- INCO Terms
- Document Recognition: Master/House Bill, Commercial Invoice, Packing List, Arrival Notice, etc
- IOR Determination
- Port of Entry (Bonded vs. First Port)
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
