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About us:
Diadora has been in the market for over 70 years and has helped write some of the greatest stories in the history of sport.
Located in the footwear district of Montebelluna, internationally renowned for expertly crafted sports shoes and home to some exceptional niche products, it has made craftsmanship, innovation and authenticity the key values at the heart of its sports and lifestyle collections.
Today, Diadora is present in more than 60 markets worldwide and continues to expand thanks to a vast array of cutting-edge performance-focused products, with its running, football and tennis lines and fashion products, with its premium Heritage and Sportswear lines.
Main responsibilities:
The Customer Service Representative (CSR) is the main contact between the Retailers selling Diadora and the Company itself.
They are responsible for maintaining and managing the day-to-day operations with our Retailers; highlighting and processing all situations involving the appropriate internal and external resources.
Their role may cover the execution of the following processes according to current business policies, procedures, and checklists (in varying degrees of complexity and independence).
CSR reports to the Customer Service Team Leader and will be in charge of the following activities:
Customer Service:
- Order Management including order entry, tracking, changes, portfolio maintenance and troubleshooting via SAP, Forsales, EDI, and eCommerce platforms
- Replenish, monitor and bill consignment and wholesale accounts
- Manage varying order types: pre-season, reorders, samples, free of charge, and POP
- Maintain a Customer Master Data document containing sales area data, CMIR, discounts, VAS stipulations, and routing guides
- Process the return of defective and non-defective goods
- Provide order confirmations and delivery status
- Update shipment manuals in collaboration with other departments
- Assist with new account creation
Key requirements:
- Bachelor’s Degree in conjunction with a minimum 2 years of Customer Service experience, or equal Sales / Supply Chain experience with an ability to deal with customers professionally.
- Extensive knowledge of Microsoft Office, SAP knowledge preferred
- Excellent verbal and written communication skills
- Strong attention to detail
- Customer focused
- Problem solving skills
- Self-starter who can work independently
- Highly organized
- Analytical skills
- Ability to work under pressure
- Willingness to travel occasionally to accounts, exhibitions and trade shows
Why work with us?
This is an incredible opportunity to become part of a dynamic company that will spark interest, inspire and offer an extraordinary experience in sports and lifestyle through its passion and technological innovation and the pinnacle of traditional craftsmanship. You will get the opportunity to learn, think and grow, while expressing your personality and talent.
We firmly believe that diversity in all its forms – gender, colour, age, race, nationality, culture, religious belief, sexual orientation, physical or mental disability – enriches the workplace. This is why we strive to create a diverse workforce.
As an equal opportunities employer, we welcome and consider applications from all qualified candidates, regardless of their background.
