Log In
Sign Up
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
The Principal IT Service Management Specialist is a highly skilled individual contributor or leads a group of 5-8 IT service management professionals in the support of core offerings of the service. Coordinates the activities of the team daily. Assists with team activities and performance. Point person for communicating with other teams and consumers. Ensures procedures are followed. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management .
Responsibilities
-
Responsible for assisting with the direction and plan for the service in the future. Proactively seeks to improve the service.
-
Manages or operates in all functions defined in the service.
-
Establishes KRI/KPI and other reporting related to the service.
-
Responsible for the entire situation and choose the path that leads to the desired outcome for any situation affecting the service or its consumers.
Minimum Qualifications
At a minimum, here’s what we need from you:
-
Associates Degree in Computer Science or related
-
6 + y ears of e xperience in IT Services or related
-
In lieu of a degree, 8+ years of experience in IT Services or related
Preferred Qualifications
Bonus Points If You Have:
- Release Management experience
- Strong accountability and progression of the release process
- Implementation and validation plan development
- Coordination of several application teams within twice monthly release schedule
-
Bachelor’s Degree in Computer Science or related
-
8 + y ears of ex perience in IT Service s or related
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
All Discover employees place our customers at the very center of our work . To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer ( EEO is the law ) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.
Application Deadline:
The application window for this position is anticipated to close on Jan-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
-
Paid Parental Leave
-
Paid Time Off
-
401(k) Plan
-
Medical, Dental, Vision, & Health Savings Account
-
STD, Life, LTD and AD&D
-
Recognition Program
-
Education Assistance
-
Commuter Benefits
-
Family Support Programs
-
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
