Discover Hiring for Manager Operations Strategy Job at Riverwoods, IL Full Time

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world-class customer experience.

Responsibilities

• Tasked with designing and implementing collections and recovery processes and strategies from ground up for deposit accounts.
• Manages relationship with business partners and manages system-related projects from idea to implementation.
• Work with compliance an business partners to assess, diagnose and mitigate risk.
• Ensures sound operational processes and procedures are developed and documented.
• Develops any necessary remediation plans and ensures their timely completion.
• Plans, coordinates, and executes activities that support business-partner initiatives across the organization and ensures operations’ expectations for timeliness, quality, and efficiency are delivered in conjunction internal and external parties.
• Serves as the primary liaison between business partners and operations teams for servicing processes.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor’s Degree in Business, Arts and Sciences, or related field
• 6+ years of experience in Customer Service or Financial Services Operations
• In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred Qualifications

If we had our say, we’d also look for:

• Master’s Degree in Business, Arts and Sciences, or related field
• 2+ years of experience in people management
• 5+ years exp in collections operations and strategy
• 3+ years’ experience in system requirements, design, and implementation

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.