Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As a Human Resources Manager you will be responsible for a variety of functions that support our shipboard leaders. This role is responsible for the overall strategy and delivery of our leadership development programs, and serves as a role model and coach for our leaders. The Human Resources Manager ensures that DCL’s performance management processes are delivered consistently and effectively in order to uphold Company policies and procedures to the highest level.
You will report to the Manager, Human Resources (shipboard)
Level: 2.5 Stripe Officer
Your Responsibilities – How You Will Make a Difference
Manage Learning and Development and Performance Management
Partner with all shore side Human Resources teams including HR Services, Recruitment, Workforce Planning and Administration- Compensation, Benefits, Personnel, Leaning and Development and Compliance- Employee Relations
Support training of shipboard leadership through class facilitation, coaching and observation
Champion the Crew Welfare function onboard, chairing the CAST/MAST meetings (Crew/Magic Advisory Support Teams) and Diversity Team
Organize leadership feedback/introductory sessions (i.e. transitions, Stop-Start-Continue, Leadership barometer)
Monitor the quality of shipboard training and its documentation in company records through file audits
Organize multiple onboard leadership development courses including Leadership courses, Preparing Leaders for Excellence (for entry-level leaders), Conversations with the Captain, Executive round tables.
Provide ship input on the development of HR strategies; implement approved company HR policy, procedures, and global programs using all available HR resources
Conduct needs assessments to determine important opportunities in training, communication, organizational effectiveness.
Champion the Career Navigation Process and Succession Planning in partnership with Training Officer
Champion the Performance Management Process (Performance Connection Plans, Crew Excellence Process)
Maintain the Exit interview Process for Leaders and provide recommendations to trends observed to improve retention
Help with onboarding processes and organize Welcome Home presentation for returning Crew Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Basic Qualifications :
One year in a leadership or Operations role
Experience of Employee Relations or Performance Management concepts and practices
Cruise industry and Disney experience is welcome
Advanced education degree in Human Resources or similar field
Handle and resolve issues quickly
Manage projects simultaneously
Experience working with diverse groups
Provide Guest satisfaction and service
Commitment to upholding the integrity and positive reputation of the HR department
Build relationships at all levels
Handle confidential information
Additional Information :
This is a shipboard role
Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long-term Disability, Life Insurance and Retirement Savings Plan Option
Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
Have a valid passport and C1/D Seaman’s visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.