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How You’ll Make an Impact:
Competencies, Skills, and Abilities
As an Area Manager or Director of Operations, you’ll be a dynamic, experienced, and strategic leader on an innovative and rapidly growing team servicing the Tacoma, Olympia, and Kitsap County communities. You’re a high integrity leader with a demonstrated history of delivering results. You’ll understand the healthcare industry and recent trends and is responsible for executing regional and market level business plans to take the organization into the future. Working in a “late-stage start-up” environment, you’ll design and implement key processes in both the clinical and business areas and help lead the evaluation, development, and implementation of key operating initiatives to enhance all parts of the overall operating plan. Direct reports include Market Managers and Lead Medicial Technicians in assigned area.
What You’ll Do:
- Hold primary operational accountability one DispatchHealth market and additional accountability for up to three additional markets across all lines of business.
- Engender clarity, consistency, and execution – bring a collaborative, inspiring, and engaging leadership style that drives clarity and consistency of execution within the markets in the region
- Align with internal stakeholders – leverage strong business acumen to collaborate with a variety of internal partners to drive operation of the business, and achieve clinical, operational, and financial goals, including but not limited to Clinical Services, FP&A, Talent Acquisition, Scheduling, Fleet, Supply Chain, Marketing/Communications, and Business Development/Growth
- Recruit, hire, and manage Dispatch Health Market Managers and Lead DHMTs.
- Be present in each market within assigned area monthly to quarterly, with exposure during start of shift, end of shift, and weekend hours also
- Community engagement – engage in the community and establish partnerships that promote the mission of DispatchHealth.
- Market awareness – help the organization anticipate and respond effectively to evolving market and environmental trends
- Strategic responsibility – creating value for our patients, partners, and providers; prioritizing the soul and engine of our organization – the care providers; creating world-class customer experiences through the delivery of care in the home; collaborating with our clinical leadership to achieve outcomes second to none; driving alignment with our Channel Partners (Payers, Health Systems, Senior Health, Home Health, etc.)
- Work occasional shifts alongside clinical providers
- Manage key performance indicators for the area in collaboration with the Regional Operations Director(s) and/or Market Manager(s)
- Ensure effective management of capacity vs. demand across lines of business present in the area.
- Embrace and cultivate a mentality of “One Dispatch” across all lines of business operating within the area
What You Need:
Competencies, Skills, and Abilities
- Interpersonal Skills: cultivate strong relationships, exhibit an executive disposition, value stakeholders, build consensus and manage change
- Business/Management: develop team talent, drive execution, financial acumen, drive execution and achievement of results
- Leadership: empowerment/delegation, lead change, sell the vision, and have a passion for results and continuous improvement
- Maintain working knowledge of local market environments
- Track record of P&L ownership, financial acumen, and strong financial performance.
- Possess key leadership attributes including team building and management experience – mentoring, coaching, driving consensus and performance
- Prior exposure to driving clinical excellence and working directly with clinicians, client/partner development, sales, and regulatory and compliance functions.
- Share our commitment to quality outcomes, patient experience, employee engagement, operational discipline, financial stewardship, accountability, and pride.
- Lead with integrity and transparency while building strong and trusted professional relationships with all internal and external business partners.
Qualifications
- A master’s degree in business administration, healthcare administration, a clinical discipline, or a related field preferred. Bachelor’s degree in business management, finance, economics, or accounting preferred.
- 5+ years of experience in a healthcare or related business field with demonstrated ability to lead teams and make her/his organization more operationally efficient and effective. Candidates should have several years of experience aligning teams with organizational objectives.
#OTH
Who We Are:
A rapidly scaling Denver, Colo., startup, DispatchHealth provides right-sized healthcare through the power of technology, convenience and service. DispatchHealth is striving to create an integrated, convenient, high-touch triage and care-delivery solution that extends the capabilities of the patient’s care team and ensures we provide definitive, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care,and are supported by our technological infrastructure to ensure quality and improve outcomes. The veteran leadership team at Dispatch Health brings together the best startup, clinical and engineering skill sets to execute on a unique business model, positioning us to address and disrupt the changing healthcare landscape.
DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare.
- Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology – healthcare delivery company?
- Are you willing to roll up your sleeves and do what needs to be done?
- Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?
Our Mission: We deliver trusted, compassionate care to all in the comfort of home.
Our Vision: Building the world’s largest in-home care system.
Our Values are embodied in The DispatchWay
- Courage to advocate for our patients and each other
- Innovation to trailblaze a new path for healthcare
- Integrity to create a respectful and inclusive environment
- Compassion to provide quality, safe and excellent care
Connect With Us:
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