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Senior HR Operations Manager
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Date: Jul 5, 2023
Location: New York City, NY, US, 10006
Organization: Doctors Without Borders Médecins Sans Frontières
About MSF-USA Doctors Without Borders
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
About the People & Culture Department
The People & Culture Department is intended to help our associates navigate the employment journey here at MSF USA, including our standards of behavior, expectations, safety and security measures, and our code of business conduct, together with a general description of the benefits associated with employment at MSF-USA. We work assist all MSF-USA employees & staff. Our workplace practices, policies and codes of conduct, and rules of engagement are here to support and protect you, your colleagues, and ensure the organization is functioning at its highest and best capacity.
About the Project
Role Overview
The Senior HR Operations Manager is responsible for developing, maintaining, and continuously improving human resources operations within MSF-USA.
What You’ll Gain
DEPARTMENT ACCOUNTABILITIES
Organizational Culture & Create a Safe Space
Ensure all employee relations issues are addressed; Walk the talk (model the desired behaviors for the organization); Provide professional development guidance and counseling to employees to ensure employees have a place to go and person that is invested in their success, growth, and development.
Advance Diversity, Equity, & Inclusion
Support and advance diversity, equity, and inclusion (D, E, and I) by providing an example, advice and guidance on D, E, and I, to internal and external stakeholders to enable them to adopt these principles in ways that will also enhance innovation and other performance measures. Represent the organization to external stakeholders on D, E, and I issues. Ensure that DEI values are the foundation for strategic operational decisions and practice.
People Service Operations
Actively engage with to develop and effectively design, implement, and communicate, manage and enhance HR programs and initiatives. Oversee key operational processes and workflows across the employee lifecycle; to include onboarding/offboarding, employee changes/transfers, data management, and compliance. Monitor the quality of services delivered both in traditional measures such as timeliness, accuracy, efficiency and responsiveness, as well as metrics that determine service impact and organizational value. Take prompt, corrective action in any case of dissatisfaction or issues with delivery while ensuring a focus on best practices. Manage a tram who work to provide daily support and effective resolutions to 1st level employees on all HR topic across the organization.
Payroll Administration
Oversee the Time and Attendance processes required in order to ensure that employees are paid the correct amount of money at the right time. Collaborate with the finance team and HR associates to improve, maintain, and troubleshoot the process.
Annual Pay & Benefits Review
Conduct an assessment or review of the compensation and benefits paid to an employee for each payroll category. The review is done once per year after which decisions are taken on whether the employees’ pay should be changed or increased.
People Systems (HRIS)
Own the implementation, optimization, ongoing design, compliance, and maintenance of all People systems, with a primary focus on ADP, but also including Success factors Time & Attendance, and more. Automate and optimize key operational workflows across the employee lifecycle changes with a focus on compliance, data integrity, and scalability. Maintain knowledge of trends and developments in HRIS providers, vendors, and technology and provide recommendations as needed. Contribute to governance process, road-mapping exercises, and cross-functional resource planning.
Who You Are
COMPLEXITY AND PROBLEM-SOLVING SKILLS
Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Daily Activities & Responsibilities
ROLES SPECIFIC ACCOUNTABILITIES
Change Management
Develop and deliver projects or a workstream within a change management initiative with guidance from senior colleagues.
Workforce Planning
Manage the preparation of short-term and annual workforce plans using existing analytical frameworks and tools to identify the number and mix of staff required to meet the demand forecast.
Talent Management
Collaborate with the talent management & acquisitions team to streamline processes and practices around recruiting, learning & development, and employee relations.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.
TECHNICAL COMPETENCIES
- Works without supervision and provides technical guidance when required on ensuring the organization can recruit people with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and long-term strategic goals.
- Works without supervision and provides technical guidance when required on ensuring the organization can recruit people with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and long-term strategic goals.
- Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
Supervisory Responsibility
- This position supervises 2 HR Associates on the People Operations Team.
Background Preferred
Desired Qualifications & Experience
At a minimum the Job Holder should possess:
- BS/BA or equivalent required
- At least 7+ years of relevant experience in People Operations across Benefits, HR Shared Services, and/or HR systems, plus people management experiences
Extra Credit:
- Experience with ADP, Success Factors, Workday
- Knowledge of other HR Systems
TRAVEL REQUIREMENTS
Must be willing to travel for work as needed
Expected to work in a hybrid work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.
Application Deadline: Open Until Filled
No phone calls or emails please. Only shortlisted candidates will be contacted.
Our staff works a hybrid schedule of two days a week in the office, three days remote. The required days are Tuesdays and Wednesdays from January to June and September to December.
Summer months of July and August are fully remote. In office work attendance during July and August is optional.
Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF – USA.
Equal Employment Opportunity and Non-Discrimination
MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF- USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.
Type
HQ
Pay Class & Contract Type
Regular FT Salaried Exempt
Compensation
Starting salary $115,600.16 to $123,700 . click apply for full job details
