Log In
Sign Up
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator. The Customer Service Coordinator will support the Customer Service team in providing outstanding service to Wholesale customers and Retail Stores, E-Commerce, as well as Italian HQ and various internal business areas.
Job Responsibilities:
Account Administration
- Maintain record keeping
- Update and analyze business reports
- Prepayments invoices
Order Management
- Entering (manually and upload) and transmitting orders for all brand sales lines
- Send report for orders status
- Orders confirmation
- Fill out copy requests (manual process)
- Work under deadline
EDI
- Manage EDI Catalog (UPC – NRF Color code)
- Report POs in progress
Shipping
- Run, analyze and distribute shipping reports
Finance Support
- Support research/reversal of chargebacks
After sales
- Process the spare parts, including repairs/inquiries and follow through up to resolution
- Returns and credit note
Job Requirements:
- Associate degree or higher
- Minimum 2 years’ experience in a similar role
- Advanced Excel and Analytical skills are required (using pivot and VLOOKUP is mandatory) to manage all CS processes
- Organizational skills, high attention to detail and reliable work ethic
- Efficient communication and reporting skills
- Problem solving oriented
- Works well and efficiently in a team and has a proactive attitude
- Comfortable working extended hours and weekends during busy seasons
- Proactive attitude during the training
LOCATION: USA – NEW YORK – NY
