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Job Description
As a Senior Branch Operations Supervisor, you will lead a team whose primary focus is to provide exceptional customer service. You will assist customers with banking transactions and supervise all activities behind the teller line to ensure they are completed accurately and efficiently. You will be responsible for ongoing training regarding teller functions (transactions, balancing, referrals, etc.) and communicating changes in operational/compliance policies. You will offer constructive feedback and positive reinforcement at regular team meetings and through monthly coaching sessions. You will also engage in thoughtful interactions to build and grow customer relationships by suggesting banking products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs. Qualifications: High school diploma or GED is required. College degree, or a minimum one year customer service experience in a cash handling environment is required Leadership or supervisory experience is required Must have excellent written and verbal communication skills to include professional grammar and demeanor Ability to travel as needed to training Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency Principle Activities and Duties: Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances. Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services at account opening and all service interactions in the branch. This will be achieved by effectively utilizing the customer conversations and through lobby engagement while always maintaining the highest level of professional, integrity, and ethics. Direct and coordinate all activities behind the teller line including but not limited to ATM balancing, night depository processing, check run processing, branch balancing, filling all cash requisitions and verifying cash turn-ins. Train and develop tellers to maximize customer relationships through referrals. Assist in the writing of teller performance evaluations. Consistently lead by example and exercise superior leadership skills by training team members, providing feedback, and meeting referral goals. Conduct all branch audits and bi-weekly teller audits. Maintain a professional appearance and conduct yourself in a professional manner at all times.
