Dollar Tree Hiring for Worker’s Compensation Manager – Remote Eligible at Chesapeake, VA Full Time

Get in on this exciting and groundbreaking time at Dollar Tree and Family Dollar as we continue to grow both banners rapidly. We are a Fortune 200 company with over 16,000 stores, 26 distribution centers, and over $26B in sales in North America. It’s amazing what Dollar Tree has accomplished in 35 years… With YOU on our team, imagine where your ideas could take us!

Headquartered in Chesapeake, VA, but this role is remote eligible.

Summary of Position

Primary responsibility to manage workers’ compensation programs and claims and develop strategies for prompt and economical resolution. Develops solid relationships with internal and external clients, vendors and industry groups to ensure Dollar Tree maintains a “Best in Class” claims process. Regularly interacts with legal counsel, insurance representatives, and other departments regarding claims issues. Directs activities of TPA in matters pertaining to workers compensation.

Principal Duties and Responsibilities –

• Manage complex workers’ compensation claims to reduce costs and improve outcomes
• Establish injury reporting procedures and ensure execution of incident reporting at Stores and DC’s
• Direct Third-Party Administrator (TPA) and assign and direct defense attorneys on litigated matters. Monitor and evaluate the performance of selected defense attorneys
• Develop litigation networks for the company and manage the cost of workers’ compensation litigation
• Stay current with key changes in the legal and regulatory environment
• Manage workers’ compensation litigation budgets, evaluate adequacy of case reserves and advise on adjustments where necessary
• Establish managed care procedures
• Review and manage requests for investigations, discovery, and mediation/trial preparation
• Authorize reserve and settlements on higher severity workers’ compensation claims
• Attend claim mediations and trials as needed
• Initiate audits and file reviews at TPA evaluating TPA performance nationwide
• Develop and manage all return-to-work programs for Stores and DC’s
• Conduct analysis of claims data to facilitate decisions on workers compensation claims program structure and TPA staffing, direction of program to achieve maximum results, and use of additional resources to augment TPA capabilities
• Ensure that insurance coverage positions are consistent with our policy language and contracts
• Establish and manage subrogation processes
• Coordinate the assembly and execution of the discovery required by internal and external stakeholders
• Manage and mentor Claims Specialist(s)
• Coordinate claims reduction strategies with Dollar Tree safety and legal stakeholders
• Special projects assigned by Director of Risk Management
• Conduct financial analyses of program metrics to evaluate trends in program costs, losses, and the effectiveness of process improvement initiatives.
• Publish metrics and costs through reporting to internal stakeholders

Minimum Requirements/Qualifications – Summary of knowledge, experience and education required.

• Bachelor’s Degree
• 8 + years of multi state workers compensation (complex, litigated cases) experience with insurance carrier, third party administrator or insurance broker
• Strong analytical skills related to investigations, claims strategies and claims reviews
• Previous supervisory experience demonstrating strong management skills
• Excellent written and verbal communications skills; ability to handle difficult situations
• Strong attention to details, including regular follow up on action items
• Knowledge of medical terminology, medical treatment protocols, and legal proceedings
• Intermediate technology skills related to Excel, queries, and insurance company risk management information system
• Ability to work in fast paced team environment, handling multiple tasks and meeting deadlines
• Ability to travel with short notice

Desired Qualifications – Desired but not required.

• Professional Insurance Designation – SCLA, ARM, CPCU, etc.
• Retail experience a plus

This is not to be considered a complete list of job duties, as they may be amended or added to as needed.

Fully Remote Eligible

Starting Rate = $99k to $109k based on experience